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- Tasks: Manage complex client accounts and ensure customer satisfaction.
- Company: Join Concentrix, a leader in IT services and consulting.
- Benefits: Enjoy full-time hours with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values relationships and innovation.
- Qualifications: Fluent in Dutch and English; no prior experience required.
- Other info: Located in Liverpool, this role offers a chance to make an impact.
The predicted salary is between 28000 - 42000 £ per year.
The Associate Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs.
Responsibilities include:
- Managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base.
- Calling upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.
- Ensuring that client's customers are satisfied with our client's services and resolving escalated issues - Dutch clients.
- Achieving revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals.
- Evaluating our client's customer needs and proposing potential solutions.
- Being a single contact for our client's customer.
- Using data to fix customer concerns/roadblocks prohibiting satisfaction.
- Managing external competitive pressures and handling objections.
- Working with multiple partners, building relationships with decision-makers at all levels.
- Managing sales territory and achieving monthly quotas.
- Negotiating in tough situations.
- Identifying risk and barriers to success; developing contingency plans.
- Identifying opportunities for additional product or service sales.
- Using data to help influence buying/renewal process.
- Working with a team and reporting directly to a Sales Manager.
Location: GBR Liverpool - The Plaza, 100 Old Hall Street
Language Requirements: Dutch (Required), English (Required)
Time Type: Full time
Associate Account Manager - Dutch employer: Concentrix
Contact Detail:
Concentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Account Manager - Dutch
✨Tip Number 1
Familiarise yourself with the specific needs of Dutch clients. Understanding cultural nuances and communication styles can help you build rapport and trust, which is crucial for an Associate Account Manager role.
✨Tip Number 2
Brush up on your negotiation skills. As you'll be managing client accounts and handling objections, being able to negotiate effectively will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the industry. Attend relevant events or join online forums where you can connect with decision-makers and learn more about the challenges they face, which can give you an edge in interviews.
✨Tip Number 4
Prepare to discuss data-driven decision-making. Since the role involves using data to influence customer satisfaction and sales, being able to demonstrate your analytical skills will be a big plus.
We think you need these skills to ace Associate Account Manager - Dutch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and client relations. Use keywords from the job description, such as 'managing complex client accounts' and 'developing processes', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the Associate Account Manager position at Concentrix. Mention your proficiency in Dutch and English, and provide examples of how you've successfully managed client relationships in the past.
Showcase Your Problem-Solving Skills: Since the role involves resolving escalated issues, include specific examples in your application that demonstrate your ability to handle difficult situations and negotiate effectively with clients.
Highlight Data-Driven Decision Making: Emphasise your experience using data to influence customer satisfaction and sales processes. Mention any tools or methodologies you have used to analyse customer needs and propose solutions.
How to prepare for a job interview at Concentrix
✨Know Your Client Management Skills
Make sure to highlight your experience in managing client accounts. Be prepared to discuss specific examples of how you've successfully renewed or expanded service relationships in the past.
✨Demonstrate Problem-Solving Abilities
Since the role involves resolving escalated issues, think of instances where you've effectively handled customer complaints or concerns. Show how you used data to identify and fix problems.
✨Showcase Your Negotiation Skills
Prepare to discuss situations where you've had to negotiate tough deals or overcome objections. This will demonstrate your ability to manage competitive pressures and achieve sales quotas.
✨Build Rapport with Decision-Makers
The role requires building relationships with various stakeholders. Think about how you can convey your interpersonal skills and ability to connect with decision-makers at all levels during the interview.
