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For Companies At a Glance
- Tasks: Engage with customers, solve queries, and provide excellent service daily.
- Company: Join Concentrix, a global leader in tech and services, empowering brands worldwide.
- Benefits: Enjoy ÂŁ12.25/hour, 28 days holiday, discounts, and free healthcare after one year.
- Why this job: Experience diverse challenges, grow your skills, and make lifelong friends in a vibrant team.
- Qualifications: Proficient in English, flexible with shifts, tech-savvy, and great communication skills required.
- Other info: Open to all applicants; we value potential over perfection!
The predicted salary is between 25480 - 25480 ÂŁ per year.
Customer Service Advisor, Permanent – On site
Experience the power of a game-changing career. Are you passionate about helping others and have a knack for communicating and problem-solving? If you’re tech-savvy and thrive on efficiency then this could be your calling!
We’re expanding our Customer Service team at Concentrix and we’re on the hunt for team players and go-getters to join us at our buzzing Bredbury Site! We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
As a Customer Service Advisor on our team, no day is the same. You’ll have the opportunity to diversify your experience in the industry by dealing with, diagnosing and solving a range of issues and queries from our customers. From troubleshooting technical glitches to billing queries, service support and guiding customers through products or features and how to optimise their use, as well as identifying sales opportunities through lead generation.
As the first point of contact, you’ll dive into engaging, diverse conversations with customers to understand their goals, challenges, and needs and positively guide them through service excellence. To succeed, you’ll need to be an excellent communicator who can hear what is not being said and proactively offer solutions with empathy. We want people eager to learn and quick on the uptake. Overall your main priority will be to maintain or improve an excellent customer experience.
Are you ready to expand your knowledge and further your career? Unlock endless possibilities for your future by applying today!
Career growth and personal development
This full time, onsite position is a great opportunity to expand your career and experience the power of what’s next while developing “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
Your qualifications
- Are proficient in English (oral and written)
- Are flexible to work shifts between 7:45 am – 9 pm from Monday to Friday and 7:45 am – 8 pm on Saturday and Sunday
- Can commit to 100% training attendance to ensure you are fully prepared for your role.
- Have a curiosity to identify customers needs, and make recommendations on products/services through lead generation
- Embrace technology and have proficient computer literacy skills
- Have the ability to speedily navigate multiple systems effectively
- Have excellent interpersonal and communication skills
If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this or another role.
What’s in it for you
- An hourly rate of ÂŁ12.25 (ÂŁ25,480 per year)
- Fortnightly Pay
- 40 Hour, permanent contract with 28 days paid holiday per year
- Discount on your Home Broadband
- X6 mobile phone plan discounts at 30% each for you plus FIVE people of your choice!
- Discounted TV packages
- Fantastic discount at PUREGYM
- Amazing regular incentive prizes for top performers
- Benefits and discounts with local and national suppliers
- Refer a Friend incentive earning up to ÂŁ600 per successful referral PLUS additional incentives monthly!
- Free healthcare cover for you and your dependents with pension (after one year)
- Onsite car parking
Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer. We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable laws.
Eligibility to work
In accordance with the United Kingdom’s law, only applicants who are legally authorized to work in the UK will be considered for this position.
Location: Manchester - Bredbury - Paul House
Language Requirements: Time Type: Full-Time
Inbound Customer Service - Bredbury employer: Concentrix Trust & Safety
Contact Detail:
Concentrix Trust & Safety Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service - Bredbury
✨Tip Number 1
Familiarise yourself with common customer service scenarios and solutions. This will help you feel more confident during the interview when discussing how you would handle various customer queries.
✨Tip Number 2
Showcase your tech-savviness by being prepared to discuss any relevant software or tools you've used in previous roles. Highlighting your ability to navigate multiple systems quickly can set you apart from other candidates.
✨Tip Number 3
Practice active listening skills before your interview. Being able to demonstrate that you can understand and empathise with customer needs will be crucial in this role, so think of examples where you've done this successfully.
✨Tip Number 4
Research Concentrix and their values. Understanding their commitment to customer service excellence and how they support their employees can help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace Inbound Customer Service - Bredbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and communication skills. Use keywords from the job description, such as 'problem-solving', 'tech-savvy', and 'interpersonal skills' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to communicate effectively. Mention specific examples of how you've successfully resolved customer issues in the past, demonstrating your problem-solving skills.
Showcase Your Tech Skills: Since the role requires proficiency in technology, include any relevant technical skills or experiences in your application. Highlight your ability to navigate multiple systems and any familiarity with customer service software.
Express Your Willingness to Learn: In your application, emphasise your eagerness to learn and adapt. Mention your commitment to 100% training attendance and how you look forward to expanding your knowledge in the customer service field.
How to prepare for a job interview at Concentrix Trust & Safety
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully resolved customer issues through effective communication.
✨Emphasise Problem-Solving Abilities
Highlight your knack for diagnosing and solving problems. Prepare to discuss specific scenarios where you identified a customer's needs and provided a solution, showcasing your critical thinking and empathy in action.
✨Demonstrate Tech Savviness
Since the role requires proficiency in technology, be ready to discuss your experience with various systems and tools. Mention any relevant software or platforms you've used, and express your eagerness to learn new technologies.
✨Prepare for Shift Flexibility Questions
The position requires flexibility in working hours. Be prepared to discuss your availability and willingness to work shifts. Showing that you can adapt to different schedules will reflect positively on your commitment to the role.