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- Tasks: Provide tech support for exciting new technologies, including VR devices.
- Company: Join Concentrix Limited, a diverse and innovative tech support team.
- Benefits: Enjoy a competitive salary of £40,000 plus benefits and remote work flexibility.
- Why this job: Make a real impact by helping customers with cutting-edge technology solutions.
- Qualifications: 2+ years of experience in enterprise tech support and strong troubleshooting skills.
- Other info: Work flexible night shifts from 5pm to 2am, Saturday to Wednesday.
The predicted salary is between 32000 - 48000 £ per year.
Join to apply for the Technical Support Agent – Night Shift role at Concentrix Limited
Job Description
We are seeking Technical Support staff to join our Enterprise team based in Northern Ireland. The successful candidate will join a diverse team providing tech support on exciting new technologies, including VR devices!
Job Title
Technical Support Agent – Night Shift
We are seeking Technical Support staff to join our Enterprise team based in Northern Ireland. The successful candidate will join a diverse team providing tech support on exciting new technologies, including VR devices!
This is a fully remote role, however, only candidates residing in Northern Ireland can be considered, in the event you are required to come to our hub in Belfast.
The role will require flexibility to commit to shifts between 5pm – 2am, Saturday to Wednesday. We offer a competitive salary of £40,000 + benefits!
You will be required to efficiently handle between 20-25 complex cases daily, providing enterprise customers with
- Device, and performance support
- Communicate troubleshooting steps effectively
- Supporting with data and user deletion requests
- Collaborate with engineers to provide tech resolutions
- End-to-end ownership of customer support requests
- Proactively gaining updates and communicating to the customer
Requirements
- Preferably a minimum of 2 years of experience in successfully supporting enterprise level customers via multiple channels
- Strong technical knowledge and practical understanding of web technologies
- Advanced troubleshooting skills
- Ability to communicate technical knowledge to non tech audience clearly
- Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software
- Structured multitasking and prioritisation skills
- Strong critical thinking and analytical skills to isolate, investigate, reproduce and resolve hardware and software issues
- Collaborative interpersonal skills with experience working in a cross-functional team environment
Preferred Qualifications
- Web based background or computer science qualifications
Concentrix is an equal opportunity employer. We\’re proudly united as one team, one company, globally. We\’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work: In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location: UK, Work at Home, Northern Ireland
Language Requirements: English (Required)
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
- IT Services and IT Consulting
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Technical Support Agent - Night Shift employer: Concentrix Limited
Contact Detail:
Concentrix Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Agent - Night Shift
✨Tip Number 1
Get to know the company! Research Concentrix and their tech support services. Understanding their values and the technologies they work with, like VR devices, will help you tailor your approach during interviews.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be handling complex cases, brush up on your technical knowledge and think through common issues you might face. This will show you're ready for the challenge.
✨Tip Number 3
Network with current employees! Reach out on LinkedIn or other platforms to connect with folks already working at Concentrix. They can provide insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team. Don’t forget to highlight your experience with enterprise-level support!
We think you need these skills to ace Technical Support Agent - Night Shift
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Agent role. Highlight your experience with enterprise-level customers and any relevant technical skills. We want to see how you can bring your unique background to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about tech support and how your skills align with the job description. Let us know what excites you about working with new technologies like VR devices!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled complex technical issues in the past. We love seeing candidates who can think critically and communicate solutions clearly, especially to non-tech folks!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Concentrix Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around web technologies and operating systems like Windows, Mac, iOS, and Android. Being able to discuss these confidently will show that you're ready to tackle the challenges of the role.
✨Practice Your Troubleshooting Skills
Prepare for the interview by going through common troubleshooting scenarios. Think about how you would approach complex cases and be ready to explain your thought process clearly. This will demonstrate your advanced troubleshooting skills and critical thinking.
✨Communicate Like a Pro
Since you'll be dealing with non-tech audiences, practice explaining technical concepts in simple terms. This will help you stand out as someone who can bridge the gap between tech and users, which is crucial for a Technical Support Agent.
✨Show Your Team Spirit
Be ready to talk about your experience working in cross-functional teams. Highlight any collaborative projects you've been part of, as this role requires strong interpersonal skills. Showing that you can work well with others will make you a more attractive candidate.
