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- Tasks: Design and implement innovative solutions using Power Platform and Dynamics 365.
- Company: Join Concentrix, a global leader in tech-powered transformation.
- Benefits: Enjoy remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by transforming how companies interact and transact.
- Qualifications: Intermediate to expert experience in Power Platform and Dynamics 365 required.
- Other info: Be part of a dynamic team with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Apply for the Senior CRM and Power Platform Engineer role at Concentrix Limited.
Job Title
Senior CRM and Power Platform Engineer
Job Description
We’re Concentrix, an intelligent transformation partner that is solution-focused, tech‑powered, and intelligence‑fueled. We are the global technology and services leader that powers the world’s best brands, helping companies become refreshingly simple to work, interact, and transact with.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry‑leading global security for our staff and clients. You will design, implement and strategise IT, security, application development, innovation and solutions in today’s hyperconnected world. You will be part of the technology team central to our vision of building and running the future of Integrated Services.
We are seeking a skilled and experienced Power Platform and Dynamics 365 Customer Engagement Solution Architect. In Power Platform you will develop and implement governance strategies, best practices, and customised Power Apps solutions. You will support customers with architectural design, troubleshoot existing applications and establish governance frameworks tailored to organisational needs. In Dynamics 365 Customer Engagement you will review performance and stability optimisations and have an in-depth understanding of how customers configure functionality and customise Dynamics to meet their business processes.
Qualifications
- Intermediate to expert experience in Power Platform governance, administration, and Power Apps development; background in Dynamics 365 customer service and sales functionality, customisations and administration.
- Advanced knowledge of Power Platform Admin Center and Centre of Excellence Starter Kit configuration; deep knowledge of Dynamics 365 Customer Engagement architecture and custom development.
- Strong proficiency in Power Apps, Power Automate, Dataverse and other Power Platform components.
- Experience deploying, administering and supporting large‑scale environments.
- Skilled in delivering technical training and resolving complex application issues.
Required Skill Set – Power Platform and Dynamics 365 Customer Engagement Online
- Knowledge of Dynamics 365 modules: Customer Service, Omnichannel, Sales, Field Service, etc.
- Power Apps, Power Automate, Power Platform Admin Center, and Dataverse.
- Customization, administration and governance experience.
- Administer and support Power Platform environments including Power Apps, Power Automate and PPAC.
- Deep understanding of Dataverse, governance strategies, environment planning and security.
- Develop and maintain Power Apps solutions with canvas and model‑driven app development and architecture.
- Develop and maintain Power Automate solutions; integrate with Dataverse and other services.
- Knowledge of Application Lifecycle Management (ALM) via Solutions.
- Experience troubleshooting and optimising Power Apps and Power Automate flows.
- Facilitate technical training and guide customers through architectural decisions for custom Power Apps solutions.
- Awareness of Centre of Excellence concepts with monitoring and adherence.
Location: UK, Work at Home, GB
Language Requirements: [none specified]
Seniority level
- Mid‑Senior level
Employment type
- Full‑time
Time Type
Full time
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Senior CRM and Power Platform Engineer employer: Concentrix Limited
Contact Detail:
Concentrix Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CRM and Power Platform Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and showcasing your skills. We recommend doing mock interviews with friends or using online platforms to get comfortable talking about your experience with Power Platform and Dynamics 365.
✨Tip Number 3
Showcase your projects! If you've worked on any cool Power Apps or automation projects, make sure to have them ready to discuss. We love seeing real-world applications of your skills, so don’t be shy about sharing your successes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate individuals who are ready to dive into the tech world with us.
We think you need these skills to ace Senior CRM and Power Platform Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior CRM and Power Platform Engineer role. Highlight your experience with Power Apps, Dynamics 365, and any relevant projects that showcase your skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your achievements in Power Platform governance and administration. Let us know what excites you about working with Concentrix!
Showcase Your Technical Skills: Don’t hold back on showcasing your technical expertise! Be clear about your proficiency in Power Automate, Dataverse, and other Power Platform components. We’re looking for someone who can hit the ground running, so make sure we see your skills front and centre.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to see more about our company culture and values while you’re at it!
How to prepare for a job interview at Concentrix Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Power Platform and Dynamics 365. Be ready to discuss specific features, like Power Apps and Power Automate, and how you've used them in past projects. This will show that you're not just familiar with the tools, but that you can leverage them effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex application issues or implemented governance frameworks in previous roles. Concentrix values solution-focused candidates, so demonstrating your ability to troubleshoot and innovate will set you apart.
✨Understand Their Business Needs
Research Concentrix and their approach to intelligent transformation. Think about how your skills can help them achieve their goals. Tailoring your answers to align with their mission will demonstrate your genuine interest in the role and the company.
✨Practice Technical Training Scenarios
Since the role involves delivering technical training, be prepared to discuss how you would approach this. Consider creating a mini-training session on a Power Platform feature. This will not only showcase your expertise but also your ability to communicate complex information clearly.
