Operation Manager - On-site, Bredbury in Manchester

Job Title

Operation Manager – On-site, Bredbury

Company

Concentrix is a global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech‑powered, intelligence‑fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game‑changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures. We’re proud to be recognized with awards such as \”World\’s Best Workplaces,\” \”Best Companies for Career Growth,\” and \”Best Company Culture,\” year after year.

Job Description

Join us as an Operations Manager (on‑site) and be part of this journey towards greater opportunities and brighter futures.

Career Growth & Personal Development

We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

• Play a critical role in overseeing and optimizing our operations to deliver exceptional service to our clients and customers
• Analyze and maintain and deliver on all Client Service Level Agreements
• Maximize revenue generation to reach long and short‑term financial projects (i.e. data collection for billable/non‑billable hours, forecasting, budgeting, etc.)
• Coach, develop, and manage performance of direct reports and their associates; including planning and assigning work for staff
• Implement best practices and over‑deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and adjust to meet changing requirements
• Participate in cross‑functional meetings to review information received from operational support functions and collaborate to define action plans that resolve issues and drive continuous improvement

Your Qualifications

• Minimum 3–5 years’ experience in a call centre environment, including at least 2 years in a Team Leader role
• Demonstrated experience driving performance
• Demonstrated ability to coach and develop action plans, which maximise performance, and provide effective feedback
• Excellent analytical and problem‑solving abilities and ability to improve work processes; establish a course of action for self and others to accomplish a specific goal
• Strong leadership and team management skills, ability to mentor, coach and provide direction to a team of employees
• Work well under pressure within a fast‑paced environment and handle multiple priorities, while maintaining a professional demeanour
• Excellent communication and interpersonal skills
• Ability to effectively present information to internal and external associates
• Demonstrated ability to organise and prioritise projects in a fast‑paced and deadline‑oriented business environment
• Willingness to work a flexible schedule
• Familiarity with operational management software and CRM tools
• Ability to work in a fast‑paced environment and handle multiple priorities

Equal Opportunity Employer

Concentrix is an equal opportunity employer, fostering a global team united in diversity. We ensure employment practices are free from discrimination, focusing solely on business needs and professional qualifications.

Location

Manchester – Bredbury – Paul House

Language Requirements

Time Type: Full time

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