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For Companies At a Glance
- Tasks: Assist customers with inquiries via social media and email, ensuring a friendly and professional experience.
- Company: Join Concentrix, a dynamic company that values diversity and inclusion.
- Benefits: Enjoy discounts, paid holidays, free healthcare, and access to wellness resources.
- Why this job: Make a difference by helping customers while developing your skills in a supportive environment.
- Qualifications: Fluent in English and Polish with customer service experience.
- Other info: Flexible working hours and opportunities for career growth await you!
The predicted salary is between 24000 - 28800 £ per year.
Overview
Job Title: Customer Support Advisor – Polish Speaking
Location: GBR Belfast – Maysfield
Company: Concentrix
Job Type: Full-time, hybrid
Hours: 40 hours per week, rotational shift pattern between 8am and 12am, Monday to Sunday
Salary: £12.25 per hour
Responsibilities
- Address general inquiries from customers through social media and email.
- Handle issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations.
- Maintain a empathetic, patient, friendly, and professional demeanor.
Your Qualifications
- Excellent English & Polish verbal and written skills.
- Minimum of 6 months customer service experience (mandatory).
- Social media or content moderation experience (desired).
- Fully flexible between 8am and 12am (Midnight) Monday to Sunday.
- Minimum broadband speed of 10Mbps and a private, distraction-free location when working from home.
- Clean record free from credit, criminal or disciplinary issues.
What’s in it for you
- Discount on car and home insurance with AXA.
- 28 days paid holidays.
- Refer a friend incentive.
- Employee Assist Program – a range of support and resources, accessed free.
- Wrkit platform – access to savings, free online courses, and wellbeing resources.
- PUREGYM Discount & 0% joining fee.
- Free healthcare cover for you and your dependents with pension (after one year).
- UNUM Dental cover – comprehensive dental care for you and dependents.
- Employee Stock Purchase Plan (ESPP) to buy Concentrix stock (CNXC).
Equality & Eligibility
Concentrix is an equal opportunity employer and Disability Confident. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Eligibility to work: In accordance with UK law, only applicants legally authorized to work in the UK will be considered.
Language Requirements
Polish
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Customer Support Advisor - Polish Speaking employer: Concentrix Limited
Contact Detail:
Concentrix Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor - Polish Speaking
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might know someone at Concentrix. A personal connection can really help you stand out in the crowd.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common customer service scenarios and how you'd handle them. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your language skills! Since this role requires Polish, make sure to highlight your proficiency during the interview. Being bilingual is a massive plus, so don’t be shy about it!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and company there.
We think you need these skills to ace Customer Support Advisor - Polish Speaking
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires excellent English and Polish skills, make sure to highlight your proficiency in both languages. Use clear and concise language in your application to demonstrate your communication abilities.
Tailor Your Experience: We want to see how your past customer service experience relates to this role. Be specific about your previous roles and how they’ve prepared you for handling inquiries and issues like missing orders or payment concerns.
Be Personable: Remember, we’re looking for someone with a friendly and professional demeanour. Let your personality shine through in your written application. A touch of warmth can go a long way!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and get the ball rolling on your application!
How to prepare for a job interview at Concentrix Limited
✨Brush Up on Your Language Skills
Since the role requires excellent English and Polish skills, make sure you practice both languages before the interview. Try to engage in conversations or write down responses to common customer queries in both languages to showcase your fluency.
✨Know the Company Inside Out
Research Concentrix thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company during the interview.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might face, like handling complaints or inquiries about missing orders. Prepare your responses and think about how you would maintain a friendly and professional demeanor while resolving issues.
✨Showcase Your Flexibility
The job requires flexibility with working hours, so be ready to discuss your availability. Highlight any previous experience where you adapted to changing schedules or worked in a rotational shift pattern, as this will demonstrate your suitability for the role.
