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- Tasks: Assist customers with inquiries via social media and email, ensuring a friendly and professional approach.
- Company: Join Concentrix, a leader in customer support with a vibrant team culture.
- Benefits: Enjoy discounts, 28 days holiday, free healthcare, and access to wellness resources.
- Why this job: Be part of a dynamic team while helping customers and enhancing their shopping experience.
- Qualifications: Fluent in English and German, with customer service experience and social media skills.
- Other info: Flexible hours and opportunities for personal growth in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
Job Title: Customer Support Advisor – German
Experience the power of a game-changing career. Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.
As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.
What’s In It For You
- Discount on car and home insurance with AXA!
- 28 days paid holidays.
- Refer a friend incentive.
- Employee Assist Program- a range of support and resources, accessed free.
- Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
- PUREGYM Discount & 0% joining fee.
- Free healthcare cover for you and your dependents with pension (after one year)
- UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
- Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)
Your Qualifications
- Excellent English & German verbal/written skills.
- Social media or content moderation experience (desired)
- Minimum of 6 months customer service experience (mandatory)
- Are fully flexible between 8am-12am (Midnight) – Monday to Sunday.
- Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home
- Have a spotless record, free from any credit, criminal or disciplinary issues
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location: GBR Belfast – Maysfield
Language Requirements: German
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Customer Support Advisor - German employer: Concentrix Limited
Contact Detail:
Concentrix Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor - German
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might have connections in the retail or customer service sectors. A personal recommendation can make all the difference when you're applying for roles like the Customer Support Advisor.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common customer service scenarios and how you'd handle them. This will help you showcase your empathy and problem-solving skills, which are key for this role.
✨Tip Number 3
Show off your social media savvy! Since you'll be dealing with inquiries through platforms like Facebook and Twitter, brush up on your social media etiquette and be ready to discuss how you'd engage with customers online.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Customer Support Advisor - German
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires excellent English and German skills, make sure to highlight your proficiency in both languages. Use clear and concise language in your application to demonstrate your communication abilities.
Tailor Your Application: Take a moment to customise your application for the Customer Support Advisor role. Mention any relevant experience you have in customer service or social media moderation, as this will show us you're a great fit for the team.
Be Personable: Remember, we’re looking for someone with a friendly and cheerful personality! Let your personality shine through in your written application. A touch of warmth can go a long way in making a great first impression.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status.
How to prepare for a job interview at Concentrix Limited
✨Brush Up on Your Language Skills
Since this role requires excellent German and English skills, make sure to practice both languages before the interview. Try to engage in conversations or write sample emails to showcase your proficiency and confidence.
✨Know the Company and Its Values
Research Concentrix and Primark to understand their mission and values. This will help you align your answers with what they stand for, showing that you're not just interested in any job, but specifically in being part of their team.
✨Prepare for Common Customer Scenarios
Think about typical customer inquiries you might face, like missing orders or payment issues. Prepare responses that demonstrate your problem-solving skills and empathy, as these are crucial for a Customer Support Advisor.
✨Showcase Your Flexibility
Highlight your availability and willingness to work flexible hours. Since the role requires shifts between 8am and midnight, emphasising your adaptability can set you apart from other candidates.
