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For Companies At a Glance
- Tasks: Assist customers with inquiries via social media and email, ensuring a friendly and professional approach.
- Company: Join Concentrix Limited, a leading company in customer support services.
- Benefits: Enjoy discounts, paid holidays, free healthcare, and access to lifestyle savings.
- Why this job: Make a difference by helping customers while working from home in a supportive environment.
- Qualifications: Fluent in English and German, with customer service experience preferred.
- Other info: Flexible shifts and excellent career growth opportunities await you!
The predicted salary is between 25000 - 42000 £ per year.
Overview
Job Title: Customer Support Advisor – German
Company: Concentrix Limited
Location: GBR Belfast – Maysfield
Work arrangement: Work from home | Full-time permanent (40 hours per week) with a rotational shift pattern between 8am and 12am, Monday to Sunday. Hourly rate: £12.25.
Responsibilities
- Address general inquiries from customers through social media and email, including issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations.
- Maintain a demeanor that is empathetic, patient, friendly, cheerful, and professional.
What’s in it for you
- Discount on car and home insurance with AXA
- 28 days paid holidays
- Refer a friend incentive
- Employee Assist Program – range of support and resources, accessed free
- Wrkit platform – access to lifestyle savings, free online courses, and wellbeing resources
- PUREGYM Discount & 0% joining fee
- Free healthcare cover for you and your dependents with pension (after one year)
- UNUM Dental coverage for you and your dependents
- Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock
Your qualifications
- Excellent English & German verbal and written skills
- Social media or content moderation experience (desired)
- Minimum of 6 months customer service experience (mandatory)
- Fully flexible between 8am–12am (Midnight) Monday to Sunday
- Minimum broadband speed of 10 Mbps and a private, distraction-free location when working from home
- Spotless record, free from any credit, criminal or disciplinary issues
Eligibility & requirements
Concentrix is an equal opportunity employer. In accordance with UK law, only applicants legally authorised to work in the UK will be considered for this position.
Language required: German
Time Type: Full-time
Location
GBR Belfast – Maysfield
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- IT Services and IT Consulting
Referrals increase your chances of interviewing at Concentrix Limited. Get notified about new Customer Support Advisor jobs in Belfast, Northern Ireland, United Kingdom.
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Customer Support Advisor - German employer: Concentrix Limited
Contact Detail:
Concentrix Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor - German
✨Tip Number 1
Make sure you know the company inside out! Research Concentrix and understand their values, mission, and the services they offer. This will help you tailor your responses during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills in both English and German. Since this role requires excellent verbal and written skills, try role-playing common customer scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips about the interview process and even lead to referrals, which can significantly increase your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on new openings and be ready to jump on them as soon as they pop up!
We think you need these skills to ace Customer Support Advisor - German
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires excellent German and English skills, make sure to highlight your proficiency in both languages. Use clear and concise language in your application to demonstrate your communication abilities.
Tailor Your Application: Take a moment to customise your CV and cover letter for the Customer Support Advisor position. Mention any relevant experience you have in customer service or social media moderation, as this will help us see how you fit into our team.
Be Personable: We love a friendly vibe! When writing your application, let your personality shine through. Show us that you can maintain an empathetic and cheerful demeanor, which is key for this role.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Concentrix Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Support Advisor. Familiarise yourself with common customer inquiries and how to address them, especially in German. This will show that you're prepared and serious about the position.
✨Show Off Your Language Skills
Since this role requires excellent German and English skills, be ready to demonstrate your proficiency. Practice answering potential questions in both languages, and don’t hesitate to switch between them if asked. This will highlight your bilingual capabilities.
✨Empathy is Key
The job description emphasises a friendly and professional demeanor. Prepare examples from your past experiences where you successfully handled customer issues with empathy and patience. This will help you stand out as someone who truly cares about customer satisfaction.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the company culture or the team you'll be working with. This shows your interest in the role and helps you gauge if it's the right fit for you.
