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- Tasks: Drive transformation initiatives and enhance customer experience in the telecommunications sector.
- Company: Join Concentrix, a global leader in tech-powered solutions and intelligent transformation.
- Benefits: Enjoy competitive salary, remote work options, and opportunities for career growth.
- Why this job: Be part of a dynamic team making a real impact on customer experiences.
- Qualifications: Experience in Six Sigma, strong communication skills, and Agile methodology knowledge required.
- Other info: Work from home in a supportive environment with a focus on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Continuous Improvement Consultant role at Concentrix Limited
Job Description
We\’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
Job Title
Continuous Improvement Consultant
We\’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world\’s best brands, today and into the future. We\’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix\’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\’re proud to be recognized with awards such as \”World\’s Best Workplaces,\” \”Best Companies for Career Growth,\” and \”Best Company Culture,\” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
The Continuous Improvement Consultant at Concentrix is a dynamic role, driving transformation initiatives in the telecommunications sector. The primary focus is on technology enablement and enhancing customer experience excellence. This role involves validating insights from analysis, shaping practical solutions, overseeing delivery, and embedding sustainable improvements that generate measurable business and customer outcomes.
Responsibilities
- Validate and assess identified opportunities to confirm feasibility, strategic alignment, and root-cause focus.
- Translate insights into actionable solutions with clear objectives, success measures, and implementation plans.
- Design and develop improvement programs with sequenced roadmaps, resource planning, and business cases.
- Oversee implementation and change management to deliver solutions on time, within scope, and with high adoption.
- Embed new processes and technologies into business-as-usual operations to ensure long-term sustainability.
- Measure and report on outcomes using defined KPIs and benefits realization tracking.
- Promote a continuous improvement mindset across teams to sustain transformation momentum.
Qualifications
- Technical Expertise in Six Sigma: Demonstrable experience in leading Six Sigma projects with a proven track record of achieving measurable process improvements and efficiencies.
- Communication and Stakeholder Management: Exceptional ability to communicate complex concepts clearly and persuasively with all levels of an organization. Skilled at managing diverse stakeholder groups to align priorities and secure commitment in cross-functional environments.
- Proficiency with Microsoft Suite, particularly PowerPoint: Capable of crafting compelling presentations that succinctly convey strategic insights, recommendations, and updates to senior leadership.
- Experience with Agile Methodology: Practical experience in applying Agile principles and frameworks to drive flexible, iterative project delivery that fosters a culture of continuous improvement.
- Contact Center Environment Acumen: Deep understanding of contact center dynamics, with the ability to design solutions that enhance both operational efficiencies and customer experience metrics.
- Desirable Expertise in Telecommunications, Miro, and Data & Insights: Prior experience in the telecommunications sector, proficiency with Miro for collaborative workshopping, and capability in utilizing data & insights for informed decision-making are advantageous.
Location: UK, Work at Home, GB
Language Requirements
Time Type: Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
IT Services and IT Consulting
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Continuous Improvement Consultant employer: Concentrix Limited
Contact Detail:
Concentrix Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Continuous Improvement Consultant
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend webinars, and join relevant groups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to continuous improvement. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Showcase your expertise! Create a portfolio that highlights your past projects, especially those involving Six Sigma or Agile methodologies. This will give potential employers a tangible sense of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Concentrix and being part of our transformation journey.
We think you need these skills to ace Continuous Improvement Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Continuous Improvement Consultant role. Highlight your experience with Six Sigma and Agile methodologies, as well as any relevant achievements in improving customer experiences.
Showcase Your Communication Skills: Since this role involves a lot of stakeholder management, it’s crucial to demonstrate your ability to communicate complex ideas clearly. Use examples from your past experiences where you successfully engaged with diverse teams or presented to senior leadership.
Be Data-Driven: As a Continuous Improvement Consultant, you'll need to validate insights and measure outcomes. Include specific metrics or KPIs from previous projects that showcase your ability to drive measurable improvements and efficiencies.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Concentrix Limited
✨Know Your Six Sigma Inside Out
Since the role requires technical expertise in Six Sigma, make sure you brush up on your knowledge and experiences. Be ready to discuss specific projects you've led, the challenges you faced, and the measurable improvements you achieved. This will show that you not only understand the theory but can apply it effectively.
✨Master the Art of Communication
Exceptional communication is key for this position. Prepare to demonstrate how you've communicated complex concepts to various stakeholders in the past. Think of examples where you successfully aligned priorities across teams and secured commitment from diverse groups.
✨Showcase Your Agile Experience
Familiarise yourself with Agile principles and be prepared to discuss how you've applied them in previous roles. Highlight any iterative project deliveries you've managed and how they contributed to a culture of continuous improvement. This will resonate well with their focus on tech-powered solutions.
✨Understand the Contact Centre Landscape
Having a deep understanding of contact centre dynamics is crucial. Research current trends and challenges in the telecommunications sector. Be ready to share insights on how you've designed solutions that enhance operational efficiencies and improve customer experience metrics.
