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For Companies At a Glance
- Tasks: Engage with customers on social media and provide top-notch support for VR experiences.
- Company: Join Concentrix, a leader in customer experience at our Belfast VR Hub.
- Benefits: Enjoy competitive pay, discounts, paid holidays, and wellness resources.
- Why this job: Be part of the exciting VR world and make a real difference in user satisfaction.
- Qualifications: Experience in social media support and a passion for virtual reality gaming is a plus.
- Other info: Flexible hours with opportunities for career growth and personal development.
Concentrix Limited is looking for a Social Media Specialist to support VR experiences at our Belfast VR Hub. Join us to drive user satisfaction across social media and chat channels.
Job Details
- Location: Permanently site based at our Belfast VR Hub (BT1 3NR).
- Hours: 40 hours paid production scheduled between 1pm – 10pm, Monday to Sunday.
- Salary: £12.25 per hour.
- Benefits: Additional perks and company benefits to support your lifestyle.
- Eligibility to work: Must be legally authorised to work in the UK.
What you will do
- Provide a 'white glove' experience to customers via phone, online forums, social media platforms, and product review platforms.
- Own and resolve issues for customers using the tools and resources provided.
- Deliver assistance in an engaging manner supporting customers at all experience levels.
- Provide professional responses to user comments and questions and resolve problems and issues.
- Act as an ambassador of the Client and their products, embracing culture and tone of voice in every interaction.
- Help identify opportunities to reduce customer effort and drive user satisfaction.
- Identify and understand customer pain‑points at the earliest opportunity.
- Monitor forum channels, review issues or concerns, and appropriately escalate/action those situations.
- Contribute to a knowledge base of resolution.
- Provide engagement activity support and overall community management services.
- Continuously monitor activity and interpret posts correctly, ensuring responses are tailored to the client and their products' brand personality.
- Create and promote engaging responses that encourage participation.
- Develop user‑generated content to ensure that the online community achieves its goals.
Qualifications
- Professional experience or in-depth understanding of social media support.
- Fluent in English (B2 CEFR level) – English level requirement must be at least B2.
- Availability to work 5 days per week, between 1pm – 10pm.
- Typing speed of 55 WPM and accuracy of 95%.
- Experience or interest in virtual reality gaming is desirable.
Benefits
- Discount on car and home insurance with AXA.
- 28 days paid holidays.
- Refer a friend incentive.
- Employee Assist Program – range of support and resources, accessed free.
- Wrkit platform – access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
- PUREGYM Discount & 0% joining fee.
- Free healthcare cover for you and your dependents with pension (after one year).
- UNUM Dental cover – comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
- Employee Stock Purchase Plan (ESPP) allowing you to purchase Concentrix stock (CNXC).
Career Growth and Personal Development
This full‑time position offers training and support in cutting‑edge technologies while you develop long‑term relationships in the VR space.
Equal Opportunity
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Social Media Specialist - Afternoon and Evening in Belfast employer: Concentrix Limited
Contact Detail:
Concentrix Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Media Specialist - Afternoon and Evening in Belfast
✨Tip Number 1
Get to know the company! Before your interview, dive into Concentrix's culture and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will boost your confidence and help you articulate your thoughts clearly during the actual interview.
✨Tip Number 3
Show off your social media skills! Bring examples of your previous work or campaigns you've managed. This will demonstrate your expertise and give the interviewers a taste of what you can bring to the table.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Social Media Specialist - Afternoon and Evening in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Social Media Specialist role. Highlight your experience with social media support and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves engaging with customers online, it's crucial to demonstrate your excellent written communication skills. Use clear, concise language in your application and showcase your ability to adapt your tone to fit different audiences. We love a good communicator!
Highlight Your Passion for VR: If you have experience or a keen interest in virtual reality gaming, make sure to mention it! This will show us that you're not just looking for any job, but that you're genuinely excited about the VR space and ready to contribute to our community.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at Concentrix Limited
✨Know Your Social Media Stuff
Make sure you brush up on the latest trends and tools in social media. Familiarise yourself with the platforms you'll be using, especially those relevant to VR experiences. Being able to discuss recent campaigns or user engagement strategies will show your passion and expertise.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or created engaging interactions. This role is all about delivering a 'white glove' experience, so highlight your ability to connect with users and solve their problems.
✨Embrace the Brand's Voice
Research Concentrix and understand their culture and tone of voice. During the interview, demonstrate how you can embody this in your responses. Share ideas on how you would engage with customers while staying true to the brand's personality.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Prepare by thinking through potential customer pain points and how you would address them. This will help you showcase your critical thinking and adaptability in real-time situations.