Customer Support Advisor in Belfast

Job Title

Customer Support Advisor

Company

Concentrix Limited

Location

49 East Bridge Street, Belfast BT1 3NR, United Kingdom

Employment Type

Full-time permanent (40 hours per week)

Schedule

8:00 am – 5:00 pm, Monday to Friday (full‑time). During peak periods (May–June) the schedule may extend to 8:00 pm.

Pay Rate

Hourly rate of £13.

Job Description

You will manage a mix of inbound and outbound calls, emails and live chats to support schools, exam markers, and families of students. The role requires clear communication across multiple channels, providing information, guidance, and reassurance, resolving queries effectively and escalating when necessary.

Responsibilities

• Handle inbound and outbound customer calls, emails, and live chats.
• Respond to diverse customer service inquiries with accurate information.
• Resolve customer queries efficiently using available resources.
• Escalate issues when required to higher‑level support.
• Maintain compliance with structured processes and system usage.

Benefits

• Full‑time training provided.
• Discounts on car and home insurance (AXA).
• 28 days paid holidays.
• Refer‑a‑friend incentive.
• Employee Assist Program – range of free support resources.
• Wrkitplatform – lifestyle savings, free courses, wellbeing resources.
• PUREGYM – discount and 0% joining fee.
• Free healthcare cover for you and dependants (after one year).
• UNUM Dental cover – comprehensive cover for you and dependants.
• Employee Stock Purchase Plan (ESPP) – opportunity to buy Concentrix stock (CNXC).

What We Are Looking For

• Proficient in English (minimum B2 level), both written and verbal.
• Minimum of six months in a BPO or contact centre environment, or recent college graduate.
• Ability to follow structured processes and use multiple systems confidently.
• Strong problem‑solving and multitasking skills.
• Patience, empathy, and a professional approach.

Eligibility to Work

In accordance with the United Kingdom’s law, only applicants who are legally authorized to work in the UK will be considered for this position.

Equal Opportunity Statement

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Application

If this role matches your career aspirations, we invite you to apply today and discover why over 550,000+ Game‑Changers worldwide call Concentrix their employer of choice.