At a Glance
- Tasks: Engage customers to sell and renew contracts while providing exceptional service.
- Company: Join Concentrix Limited, a leader in IT services and consulting.
- Benefits: Enjoy a full-time contract with opportunities for growth and development.
- Why this job: Be part of a dynamic team, making a real impact on customer satisfaction.
- Qualifications: Fluent in Arabic with strong communication skills; no prior experience required.
- Other info: Work from Liverpool and connect with clients daily through phone and email.
The predicted salary is between 28800 - 43200 Β£ per year.
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Job Description
The Sales Representative is responsible for demonstrating the value and benefits of our client\βs products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
- Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
- Provide accurate weekly/ monthly/ quarterly sales forecast
- Mastery of product knowledge and technical understanding of services to assess client requirements
- Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
- Manage external competitive pressures and handle objections to retain customers or win new customers
- Manage high volume of customer contacts through phone and email each day β majority of communication is outbound
- Work with your team and management to provide a professional experience during all interactions with customers and prospects
- Maintain the customer management system (CRM) to ensure all relevant data is captured
- Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
- Work with a team and report directly to a Sales Manager
Job Title
B2B- Renewal Specialist β Arabic
Job Description
The Sales Representative is responsible for demonstrating the value and benefits of our client\βs products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
- Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
- Provide accurate weekly/ monthly/ quarterly sales forecast
- Mastery of product knowledge and technical understanding of services to assess client requirements
- Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
- Manage external competitive pressures and handle objections to retain customers or win new customers
- Manage high volume of customer contacts through phone and email each day β majority of communication is outbound
- Work with your team and management to provide a professional experience during all interactions with customers and prospects
- Maintain the customer management system (CRM) to ensure all relevant data is captured
- Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
- Work with a team and report directly to a Sales Manager
Location:
GBR Liverpool β The Plaza, 100 Old Hall Street
Language Requirements
Arabic (Required)
Time Type
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Contract
Job function
-
Job function
Other
-
Industries
IT Services and IT Consulting
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B2B- Renewal Specialist - Arabic employer: Concentrix Limited
Contact Detail:
Concentrix Limited Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land B2B- Renewal Specialist - Arabic
β¨Tip Number 1
Familiarise yourself with the products and services offered by Concentrix. Understanding the value and benefits of what you're selling will help you articulate these points effectively during your interactions with potential clients.
β¨Tip Number 2
Practice your communication skills, especially in Arabic, as you'll be engaging with clients primarily through phone and email. Clear and confident communication can make a significant difference in retaining customers and closing deals.
β¨Tip Number 3
Get comfortable with using CRM systems, as maintaining accurate records is crucial for this role. Familiarity with CRM tools will not only help you manage customer interactions but also demonstrate your organisational skills to the hiring team.
β¨Tip Number 4
Network with current or former employees of Concentrix to gain insights into the company culture and expectations. This can provide you with valuable information that may help you stand out during the interview process.
We think you need these skills to ace B2B- Renewal Specialist - Arabic
Some tips for your application π«‘
Understand the Role: Before applying, make sure to thoroughly read the job description for the B2B Renewal Specialist role. Understand the key responsibilities, such as customer engagement and contract renewals, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in sales or customer service, particularly in a B2B context. Mention specific achievements that demonstrate your ability to meet sales quotas and manage customer relationships.
Showcase Language Skills: Since this role requires Arabic language proficiency, ensure you highlight your language skills prominently in your application. If you have certifications or relevant experiences using Arabic in a professional setting, include those details.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you are a great fit for the B2B Renewal Specialist position. Use specific examples from your past experiences to illustrate how you can contribute to the company's success.
How to prepare for a job interview at Concentrix Limited
β¨Know Your Product Inside Out
As a B2B Renewal Specialist, it's crucial to have a deep understanding of the products or services you'll be discussing. Be prepared to articulate their value and benefits clearly, as this will help you engage effectively with customers.
β¨Practice Handling Objections
Expect to face objections during your interview, just as you would in a sales role. Prepare responses to common concerns that customers might have about renewing contracts, and demonstrate your ability to manage competitive pressures.
β¨Showcase Your Communication Skills
Since the role involves high volumes of outbound communication, highlight your experience in managing customer interactions through phone and email. Use examples from past roles to illustrate your ability to maintain professionalism and build rapport.
β¨Demonstrate Team Collaboration
This position requires working closely with a team and reporting to a Sales Manager. Share examples of how you've successfully collaborated with others in previous roles, emphasising your ability to contribute to a positive team environment.