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For Companies At a Glance
- Tasks: Lead the design and implementation of cutting-edge CXone software solutions.
- Company: Join Concentrix, a global leader in tech-powered transformation.
- Benefits: Enjoy competitive salary, remote work options, and career growth opportunities.
- Why this job: Be part of a team that shapes exceptional customer experiences with innovative technology.
- Qualifications: Proficiency in CXone and programming skills in languages like .NET or Python.
- Other info: Dynamic work environment with a focus on collaboration and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Job Title: NICE CXone Development Lead
We\\\’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as World\\\’s Best Workplaces, Best Companies for Career Growth, and Best Company Culture, year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
Key Responsibilities
- Design & Implementation: Configure and deploy CXone CCaaS (CX) software, including the latest AI empowered modules named Mpower Enlighten. In-depth understanding of CXone Framework, IVR, Digital Engagement (Email, Chat, Voice and SMS), Routing, Recording and Reporting. Integrate the CXone solution with CRM and other third-party applications.
- System Maintenance & Optimization: Monitor and maintain the CXone software to ensure high availability and performance. Troubleshoot and resolve technical issues related to the CXone software.
- Development & Customization: Develop routing strategies, call-/workflows, and scripts tailored to business requirements. Develop solutions for automation (Voice and Digital) based on the CXone software. Customize solutions for specific client or internal business needs.
- Collaboration & Support: Work closely with cross-functional teams, including network engineers, developers, and QA teams. Provide technical support and training to end-users and stakeholders. Participate in incident and change management processes.
- Documentation & Reporting: Create and maintain system documentation, including architecture diagrams, configurations, and SOPs. Provide regular performance reports and recommend improvements.
Required Skills & Qualifications
- Technical Expertise: Proficiency in CXone, with additional experience in other CCaaS platforms considered advantageous. Knowledge of WebRTC technology and experience working on WebRTC based platforms. Experience with SIP, VoIP, and telephony protocols. Knowledge of IVR design, call routing, and voice/screen recording systems.
- Programming & Scripting: Familiarity with languages like .NET, Java, C#, or Python for integration. Knowledge of CXone Studio or other similar scripting tools.
- Tools & Integration: Experience with databases (SQL,Oracle). Knowledge of integrating with CRMs like Salesforce, SAP or Microsoft Dynamics. Familiarity with AWS, Azure, or other cloud platforms.
- Soft Skills: Strong analytical and problem-solving skills. Excellent communication and documentation abilities. Ability to work in a collaborative and fast-paced environment. Multi-task and maintain composure in stressful and demanding work environment.
Preferred Qualifications
- CXone Certifications e.g., CXone Implementation Certified (CIP). CXone Mpower – Partner Certification – Digital Experience Implementation
- Experience with Agile/Scrum methodologies.
Education
- Bachelor’s degree in computer science, Information Technology, or a related field. Relevant work experience may substitute for formal education requirements. CXone Mpower – Partner Certification – Digital Experience Implementation
Experience
7+ years of experience working with CXone software or other CCaaS Solutions.
Location: UK, Work at Home, GB
Language Requirements:
Time Type: Full time
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NICE CXone Development Lead employer: Concentrix - CA
Contact Detail:
Concentrix - CA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NICE CXone Development Lead
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise with CXone and other relevant tech. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to CXone and customer experience. Think about how you can demonstrate your problem-solving skills and technical knowledge during the chat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Concentrix.
We think you need these skills to ace NICE CXone Development Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the NICE CXone Development Lead role. Highlight your relevant experience with CXone and any specific projects that showcase your skills in tech-powered solutions.
Showcase Your Technical Skills: Don’t hold back on your technical expertise! Mention your proficiency in CXone, WebRTC, and any programming languages you know. We want to see how you can contribute to our tech-powered transformation.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Concentrix - CA
✨Know Your CXone Inside Out
Make sure you have a solid understanding of the CXone platform, including its features like IVR, Digital Engagement, and AI modules. Brush up on your knowledge of integration with CRMs and other third-party applications, as this will likely come up during the interview.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with programming languages such as .NET, Java, or Python. Highlight any projects where you've developed routing strategies or customised solutions using CXone, as this will demonstrate your hands-on expertise.
✨Emphasise Collaboration
Since the role involves working closely with cross-functional teams, be ready to share examples of how you've successfully collaborated in past roles. Discuss your communication skills and how you’ve provided support and training to end-users.
✨Prepare for Problem-Solving Scenarios
Expect to face technical challenges during the interview. Prepare to walk through your thought process on troubleshooting issues related to CXone software. This will showcase your analytical skills and ability to maintain composure under pressure.