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- Tasks: Support victims of fraud and cyber crime through inbound customer service calls.
- Company: Join Concentrix, a company that truly cares about its staff and customers.
- Benefits: Fortnightly pay, free healthcare, discounts, and virtual fitness classes.
- Why this job: Make a real difference while working from home in a supportive environment.
- Qualifications: Customer service experience preferred; strong IT skills and attention to detail required.
- Other info: Comprehensive training provided with excellent career growth opportunities.
Job Title: Fraud and Cyber Crime Advisor
Are you looking for a customer service role that really makes a difference to everyone you speak to? At Concentrix, we are Fanatical about our staff and the support that we provide to all of our victims that call every day and our team is growing.
We are currently recruiting for our Fraud and Cyber Crime inbound customer service line. This work from home opportunity will allow you to support victims of fraud and cyber crime as a first point of contact and gain all of the relevant information required for subsequent investigations to take place.
For this role you will be required to complete vetting in accordance with Non-Police Personnel Vetting (NPPV) Level 2
Responsibilities:
- Taking inbound calls from victims of fraud and cyber crime, this is not an investigative role, all reports must be taken from victims in a professional and caring way.
- Some reports may be used in court cases, so attention to detail is essential for this role.
- Some calls received into this service can be of a sensitive nature, so excellent listening and questioning skills are essential.
- You don’t need to have worked in a contact centre previously but experience of working in customer service is preferred, although this could be a service provided either via telephone or face to face.
- IT skills are essential, you will ensure that all information is recorded onto the systems accurately, escalating when necessary to ensure that each caller is supported appropriately.
Our dedicated training team will provide you with all of the tools to do the job, and although there is a lot of information to take in, the team will support you through full comprehensive training and a nesting period where you will begin on the service with additional on the job support.
This is a 40 hour per week permanent contract. Shifts will fall between 8am-8pm Monday-Sunday (5/7 days). (6 out of 18 half weekends)
Salary Per Hour – £12.25 ph, which then rises to £13.19 ph upon successfully passing your 6-month probation period.
Bonus potential up to £200 per quarter – based on attendance and quality measures.
Benefits:
- You will receive fortnightly pay
- Benefits and discounts with local and national partners
- Free healthcare cover for you and dependents with pension (after 1 year)
- Engagement activities, such as virtual fitness classes for all employees, run by qualified instructors and many more.
Your Home set up:
To be able to work from home you must have a minimum broadband speed of 10mgbs and a private room at home to work. You will also be required to use an Ethernet cable and connect it to your home router.
Before you start:
Before you can start, you will be required to undergo checks on your financial stability and criminal background. Please be aware that we cannot accept any application if you have active CCJs/IVAs/Bankruptcies/Insolvencies or Defaults on your credit file.
Vetting Process:
This role requires vetting in accordance with Non-Police Personnel Vetting (NPPV) Level 2. All successful applicants will be required to have:
– Continuous residence in the UK for the last three years
– A criminal record and financial background check conducted for yourself and your immediate family / co-habitees.
You must ensure you provide the above required information, failure to disclose will delay your vetting and/or withdraw our offer of employment to you.
Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
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Fraud and Cyber Crime Advisor employer: Concentrix - CA
Contact Detail:
Concentrix - CA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud and Cyber Crime Advisor
✨Tip Number 1
Get to know the company inside out! Research Concentrix and their approach to customer service, especially in handling sensitive cases. This will help you tailor your responses during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your listening and questioning skills. Since you'll be dealing with victims of fraud and cyber crime, being able to empathise and ask the right questions is key. Role-play with a friend or family member to sharpen these skills.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or other platforms. They can provide insights about the role and the company culture, which can give you an edge in your application.
✨Tip Number 4
Apply through our website for the best chance! We love seeing applications directly from candidates who are eager to join us. Make sure to highlight any relevant customer service experience you have, even if it’s not from a contact centre.
We think you need these skills to ace Fraud and Cyber Crime Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Fraud and Cyber Crime Advisor role. Highlight any relevant customer service experience and skills that match the job description, like attention to detail and excellent listening skills.
Show Your Passion: Let us know why you’re excited about this role! Share your motivation for helping victims of fraud and cyber crime. A genuine passion for customer service can really make your application stand out.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. This will help us quickly see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Concentrix - CA
✨Know Your Stuff
Familiarise yourself with the basics of fraud and cyber crime. Understand common scams and how they affect victims. This will help you show genuine empathy during the interview and demonstrate that you're ready to support those in need.
✨Practice Active Listening
Since this role involves dealing with sensitive calls, practice your active listening skills. During the interview, make sure to listen carefully to questions and respond thoughtfully. This will showcase your ability to handle delicate situations with care.
✨Showcase Your IT Skills
Be prepared to discuss your IT skills, as they're essential for this role. Bring examples of how you've used technology in previous jobs, whether it's managing customer data or using software to improve service delivery. This will highlight your readiness for the job.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and customer service skills. Think of examples from your past experiences where you handled difficult situations or provided exceptional support. This will help you stand out as a candidate who can thrive in challenging environments.