Response Co-ordinator (Operations Center Hereford)

Are you ready to join a global leader in risk and resilience?SPS Global is the Global Assistance arm of Concentric Group, a leading international risk consultancy.
Together, we deliver integrated Security, Medical, and Crisis Response solutions to clients operating incomplex environments worldwide. In a world of shifting threats, SPS Global stands as a trusted partnerpowered by elite professionals from military, government, and intelligence backgrounds. Our teamssafeguard people, assets, and organizations through strategic foresight, operational expertise, and rapidglobal response. If you are passionate about intelligence, risk analysis, threat management, executiveprotection, security operations, or business resiliency, SPS Global may be the organization you’ve beensearching for.

As part of Concentric Group, we provide a full spectrum of services, including:

• Global security and risk management
• Emergency assistance and crisis response
• Medical and health services
• Embedded staffing and workforce solutions
• Memberships and insurance-linked response

Our mission is simple yet ambitious: to be recognized as the most innovative, capable, and trusted Risk
Management partner in the world.We achieve this through our people, our integrity, and our unwavering commitment to our clients’ safety
and success.

SPS Global "Reassuringly There"

We are currently looking to hire aResponse Co-ordinator to joinSPS Global's Corporate Team (A Concentric Company) in Hereford, England, United Kingdom.

*This position requires working onsite from our Hereford, UK, Headquarters. Candidates must be able to work in the office. This is a full time role working part-time hours of 32 hours per week on a shift rotational basis.

JOB DESCRIPTION

This is an exciting opportunity for someone with experience in customer service, administration, call centres, local government, logistics coordination or similar office-based roles who is looking to develop their career in a fast-paced, international operational environment.

We are primarily looking for individuals who demonstrate excellent communication skills, strong attention to detail, the ability to multitask and a professional approach to supporting clients and colleagues.

Our Global Response Centre operates 24 hours a day, 7 days a week, providing assistance and operational support to clients across the world.

As a Response Coordinator, you will play an important role in ensuring enquiries are handled professionally, information is accurately recorded, operational tasks are coordinated and clients receive a consistently high standard of service.

You will receive training and guidance to develop your understanding of our systems, procedures and global operations.

This is an office-based position at our Hereford Global Response Centre and requires working a rotational shift pattern, including nights and weekends.

This position requires excellent situational awareness, communication skills, and the ability to coordinate logistics and response measures under pressure. Operating 24/7, the Response Coordinator supports real-time decision-making and acts as the first point of contact for incident reporting and escalation.

KEY RESPONSIBILITIES

Administration & Record Keeping

• Maintain accurate records of enquiries, incidents, tasks and operational activities.
• Update internal databases, spreadsheets and case management systems.
• Prepare written summaries, handover notes and operational updates.
• Ensure information is recorded and shared in accordance with company procedures.
• Assist with general administrative duties to support the smooth running of the Global Response Centre.
• Handle sensitive and confidential information professionally and securely.

Operational Coordination

• Assist with coordinating client requests, including travel arrangements, transportation and other operational support services.
• Liaise with external suppliers and service providers to confirm arrangements and obtain updates.
• Monitor ongoing tasks and ensure relevant information is communicated to the appropriate individuals.
• Support colleagues in managing multiple requests and prioritising activities.
• Follow established procedures when dealing with urgent requests or unexpected situations.
• Work collaboratively with Programme Managers and other team members to ensure effective service delivery.
• Monitor information platforms, communication systems and operational alerts.
• Identify relevant information and communicate potential concerns to the appropriate team members.
• Receive and record incident notifications, following established procedures for escalation.
• Assist in coordinating responses to operational incidents under the guidance of experienced colleagues.
• Maintain accurate records and provide timely updates throughout an incident.
• Develop an understanding of global events and how they may affect clients and their operations.

Full training will be provided on the specialist systems, monitoring platforms and incident response procedures used within the Global Response Centre.

WORKING HOURS & SHIFT PATTERN

The Global Response Centre operates 24 hours a day, 365 days a year.

This position requires working an eight-hour rotational shift pattern consisting of:

• Early Shifts: 07:00 – 15:00
• Late Shifts: 15:00 – 23:00
• Night Shifts: 23:00 – 07:00

The rotation follows a four-on, four-off schedule:

• Four Night Shifts, followed by four Rest Days
• Four Late Shifts, followed by four Rest Days
• Four Early Shifts, followed by four Rest Days

The sequence then repeats.

Candidates must be comfortable working nights, weekends and bank holidays as part of the established rota.

This is an on-site position based at