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- Tasks: Monitor global events and manage incident responses to ensure safety.
- Company: Join Concentric, a global leader in risk management and security consultancy.
- Benefits: Enjoy employee assistance programs, pension contributions, and professional development opportunities.
- Why this job: Be part of a dynamic team making a real impact on global safety and security.
- Qualifications: Experience in security operations or emergency response is preferred; strong communication skills are essential.
- Other info: This full-time role requires onsite work in Hereford with a rotating shift schedule.
The predicted salary is between 20000 - 30000 ÂŁ per year.
Response Co-ordinator (Operations Center Hereford)
Join to apply for the Response Co-ordinator (Operations Center Hereford) role at Concentric.
Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds, we deliver intelligence, risk analysis, threat management, executive protection, security operations, and business resiliency solutions worldwide.
Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Our services include strategic advisory, risk assessments, physical protection, threat intelligence, open‑source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts.
Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world. We do this by following our core values: Integrity – Collaboration – Relationships – Excellence – Creativity – Results.
Response Co‑ordinator to join SPS Global’s Corporate Team (a Concentric company) in Hereford, England, United Kingdom.
NOTE: This position requires working onsite at our Hereford, UK headquarters. Candidates must be able to work in the office full-time.
Job Description
The Response Coordinator serves as a critical member of SPS Global’s Security Operations team, responsible for monitoring global events, managing incident response, supporting field operations, and ensuring the safety of personnel and assets worldwide. The role operates 24/7 and acts as the first point of contact for incident reporting and escalation.
Responsibilities
- Continuously monitor open‑source intelligence, commercial platforms, internal communication channels, and travel alerts to identify emerging threats or disruptions.
- Assess the relevance and credibility of global incidents (e.g., civil unrest, terrorism, natural disasters, cyber threats) and accelerate escalation in accordance with SOPs.
- Compile and disseminate timely threat assessments and situational reports to internal stakeholders and clients.
- Act as a central point of contact for reporting and coordinating responses to incidents affecting SPS personnel, clients, or operations.
- Follow established response protocols to manage critical incidents, ensuring accurate documentation and communication throughout the event’s lifecycle.
- Liaise with security, operations, and client teams to coordinate safe travel, emergency support, or evacuations when needed.
Operational Support
- Maintain oversight of employee and contractor travel, especially in high‑risk areas, and mitigate risks through pre‑travel advisories and monitoring.
- Support logistics such as travel bookings and accommodations outside of regular business hours.
- Monitor and manage critical systems, including alarm platforms, GPS tracking, and communications systems, ensuring functionality and escalating issues as necessary.
Communication & Coordination
- Serve as the first point of contact for incoming calls, client concerns, and internal security issues.
- Maintain close coordination with regional security teams, clients, and leadership to support continuity of operations.
- Provide regular updates and intelligence briefings to leadership, clients, and operational teams.
Administrative & Compliance
- Ensure all incidents and responses are accurately logged and documented in accordance with internal SOPs and regulatory standards.
- Adhere to SPS Global’s operational, ethical, and compliance standards at all times.
- Maintain a strong understanding of SPS operational procedures and contribute to the improvement of response protocols.
Required Qualifications
- Prior experience working in a GSOC or similar operations center/call center would be advantageous.
- This is a full‑time position consisting of 8‑hour shifts:
- Shifts may include four Night shifts (11:00 pm – 7:00 am), four Morning shifts (7:00 am – 3:00 pm), or four Late shifts (3:00 pm – 11:00 pm), followed by four Rest Days.
- Shift system alternates from 4 Ă— Night then 4 Ă— Rest Days, 4 Ă— Late then 4 Ă— Rest Days, and finally 4 Ă— Morning then 4 Ă— Rest Days, repeating thereafter.
- Must be able to legally work in the country where this position is located without visa sponsorship.
Preferred Qualifications
- Minimum 2 years of experience in a Security Operations Center (GSOC), emergency response, intelligence analysis, military operations, or similar role.
- Ability to assess and evaluate sensitive or high‑pressure situations and make timely, sound decisions.
- Skilled in researching, investigating, and synthesizing complex information from multiple sources to identify and assess potential threats.
- Strong organizational and planning capabilities; able to manage multiple tasks and prioritize effectively in dynamic environments.
- Excellent written and verbal communication skills, with the ability to clearly convey complex issues to diverse audiences.
- Customer service mindset with a professional, solutions‑oriented approach to client interactions.
- High attention to detail and a commitment to accuracy and accountability.
- Proficiency in IT is strongly preferred.
- Strong interpersonal skills and professional demeanor when interacting with clients, stakeholders, and team members.
Compensation & Benefits
- Employee Assistance Program for personal needs.
- Enrollment into the pension scheme with a 3 % contribution of your salary.
- Credentity Protection – Eclipse Digital Protection by Concentric.
- Dedicated Security and Intelligence Training Programs for Professional Development.
- Coaching and Mentoring Opportunities.
EEO & Diversity Statement
Concentric and SPS Global acknowledge the systemic barriers in the security industry and the need to collaborate and create a conscious effort to promote diversity, equity, and inclusion. We are proud to be an equal‑opportunity employer and encourage people from all backgrounds to apply. All qualified applicants will receive consideration regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.
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Response Co-ordinator (Operations Center Hereford) employer: Concentric
Contact Detail:
Concentric Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Response Co-ordinator (Operations Center Hereford)
✨Tip Number 1
Familiarise yourself with the latest trends in risk management and security operations. Being knowledgeable about current global threats and how they impact businesses will show your passion for the role and help you stand out during discussions.
✨Tip Number 2
Network with professionals in the security and intelligence sectors. Attend industry events or join relevant online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at Concentric.
✨Tip Number 3
Demonstrate your situational awareness skills by staying updated on global events. Regularly read news articles, follow credible sources on social media, and engage in discussions about recent incidents to showcase your analytical abilities.
✨Tip Number 4
Prepare for potential interview scenarios by practising your responses to high-pressure situations. Think of examples from your past experiences where you successfully managed crises or coordinated responses, as this will highlight your suitability for the role.
We think you need these skills to ace Response Co-ordinator (Operations Center Hereford)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security operations, incident response, and risk management. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for risk management and your understanding of the role. Mention specific experiences that align with the responsibilities listed in the job description.
Highlight Relevant Skills: Emphasise your situational awareness, communication skills, and ability to work under pressure. Provide examples of how you've successfully managed incidents or coordinated responses in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Concentric
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Response Coordinator. Familiarise yourself with incident response protocols and the types of threats you might encounter. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Communication Skills
As a Response Coordinator, effective communication is key. Prepare examples of how you've successfully communicated in high-pressure situations. Be ready to discuss how you would convey complex information clearly to diverse audiences.
✨Demonstrate Situational Awareness
Be prepared to discuss your ability to assess and evaluate sensitive situations. Think of past experiences where you had to make quick decisions under pressure, and be ready to share these examples during the interview.
✨Highlight Your Teamwork Experience
Collaboration is one of the core values at Concentric. Share examples of how you've worked effectively within a team, especially in security or operations contexts. Emphasise your ability to liaise with different teams to ensure safety and operational continuity.
