Medical Director — Global Assistance Triage Hub, Part-Time in London

Overview

Are you ready to join a global leader in risk and resilience? SPS Global is the Global Assistance arm of Concentric Group, a leading international risk consultancy. Together, we deliver integrated Security, Medical, and Crisis Response solutions to clients operating in complex environments worldwide. In a world of shifting threats, SPS Global stands as a trusted partner powered by elite professionals from military, government, and intelligence backgrounds. Our teams safeguard people, assets, and organizations through strategic foresight, operational expertise, and rapid global response. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, SPS Global may be the organization you've been searching for.

As part of Concentric Group, we provide a full spectrum of services, including: Global security and risk management; Emergency assistance and crisis response; Medical and health services; Embedded staffing and workforce solutions; Memberships and insurance-linked response.

Our mission is simple yet ambitious: to be recognized as the most innovative, capable, and trusted Risk Management partner in the world. We achieve this through our people, our integrity, and our unwavering commitment to our clients' safety and success.

SPS Global "Reassuringly There"

We are currently looking to hire a Part-time Medical Director — Global Assistance Triage Hub to join our Corporate Team in Hereford, England, United Kingdom. This position allows for hybrid work arrangements from the United Kingdom only. This position requires working a Hybrid Schedule from our Hereford, UK Headquarters.

JOB DESCRIPTION

Provide senior clinical leadership and strategic direction for the 24/7 medical triage hub, supporting global travel insurance policyholders. Ensure all triage, medical assistance, and repatriation decisions meet the highest clinical and ethical standards, and act as the senior responsible clinician for quality, safety, and governance across the hub.

RESPONSIBILITIES

• Governance, Quality & Safety

• Chair or co-chair clinical governance committees, adverse incident reviews, mortality and morbidity reviews, and equivalent forums
• Lead and oversee clinical audit cycles, significant event analyses, and implementation of resulting improvements
• Develop, review, and ratify clinical policies, protocols, and standard operating procedures
• Maintain working knowledge of CQC, GMC, and relevant NHS/private sector regulatory frameworks
• Apply Duty of Candor, safeguarding principles, and professional accountability in all clinical decisions

• Clinical Leadership

• Provide remote clinical triage, telephone/video clinical consultation, and evidence-based decision-making for complex and acute presentations without physical examination, both within the UK (GEAR activations) and internationally.
• Manage complex, multi-morbidity cases across a broad range of acute and chronic presentations
• Oversee medical assistance and repatriation decisions, including fitness-to-fly assessment and coordination with aeromedical teams where required
• Liaise with overseas hospitals, treating physicians, insurers, policyholders, and repatriation services globally
• Postholders may occasionally be required to provide remote or face-to-face consultations with patients in the UK who require pre-travel assessment and advice.
• The postholder may be required to provide medication reviews and/or recommend medications for travelers outside the UK.

• Leadership & Management

• Lead, develop, and appraise a multidisciplinary clinical team including doctors, nurses, and paramedics
• Contribute to board-level and executive reporting on clinical performance metrics and patient safety
• Conduct appraisals and support revalidation for clinical staff in line with GMC, HCPC, and NMC requirements

• Education, Training & CPD

• Maintain ongoing CPD and personal revalidation in compliance with GMC requirements
• Design and deliver clinical education and competency assessment for medical and paramedical staff

• Commercial & Operational Awareness

• Apply understanding of travel insurance policy structures, medical assistance operations, and cost-containment principles
• Balance clinical imperatives with commercial and operational constraints without compromising patient safety.

REQUIRED QUALIFICATIONS

• MB ChB (or equivalent) — full GMC registration with a license to practice
• Fellowship or Membership of a relevant Royal College (MRCP, MRCS, FCEM, MRCGP, or equivalent)
• CCT or equivalent in Acute Medicine, Emergency Medicine, General Internal Medicine, or Primary/Urgent Care
• Substantial experience at Senior Registrar (ST6+) or Consultant level in Acute, Emergency, or Urgent/Primary Care
• Demonstrable experience chairing or co-chairing clinical governance committees, clinical and case reviews, audits, or equivalent
• Track record of leading clinical audit cycles, significant event analyses, and implementing improvements
• Experience developing, reviewing, and ratifying clinical policies, protocols, and standard operating procedures
• Working knowledge of CQC, GMC, and relevant NHS/private sector regulatory frameworks
• Understanding of Duty of Candor, safeguarding, medicolegal and clinical negligence, organizational and professional accountability within a UK regulatory context
• Proven ability to lead and appraise a multidisciplinary clinical team in a 24/7 operational environment
• Exceptional verbal and written communication skills in English; ability to convey complex clinical information to non-clinical stakeholders
• Understanding of travel insurance policy structures, medical assistance operations, and cost-containment principles
• Commitment to ongoing CPD and design/delivery of clinical education programs for medical, nursing, and paramedical staff

This is a part-time (0.2 WTE) position. The SPS Global Response Center (GRC) operates 24/7, 365 days. Hours of work for this role are currently daytime only. This position may be assigned on-call duties (subject to agreement with the postholder) and rotational responsibilities in line with operational requirements and growth.

Occasional travel may be required for clinical governance, leadership forums, or operational site visits. Travel requirements may include international deployment to support complex cases or operational reviews.

This role operates in a 24/7 medical triage center environment, utilising telephone, video, and digital case management platforms. The postholder will regularly make clinical decisions without physical examination, often under time pressure and in complex, cross-jurisdictional contexts.

The role involves liaison with overseas hospitals, treating physicians, insurers, repatriation teams, and policyholders across multiple time zones and in resource-variable settings.

Must be able to legally work in the country where this position is located without visa sponsorship.

PREFERRED QUALIFICATIONS

• Postgraduate qualification in medical leadership, management, or healthcare quality (e.g., MBA, MMedEd, PGCert)
• Diploma in Travel Medicine (DTM) equivalent qualification or experience.
• Pre-hospital, aeromedical, or retrieval medicine accreditation (e.g., FPHM, FIMC, DMCC)
• Experience working in overseas, resource-limited, or austere environments (humanitarian, military, expedition, or offshore medicine)
• Familiarity with aeromedical evacuation and repatriation, including fitness-to-fly assessment and medical escort
• Experience in international assistance company operations, or equivalent global medical coordination role
• Tropical medicine knowledge or experience working in low- and middle-income countries and/or austere healthcare settings
• Familiarity with ISO 9001 or equivalent quality management systems in a healthcare or commercial setting
• Experience supervising postgraduate trainees or undertaking educational supervisor roles
• Published research, audit, or quality improvement outputs in a peer-reviewed forum
• Proficiency in one or more additional languages (particularly Spanish, French, Arabic, or Mandarin)
• Experience contributing to product development, claims review, or underwriting guidance from a clinical perspective
• Familiarity with digital health tools, telehealth platforms, and electronic case management systems used in assistance operations

PERSONAL ATTRIBUTES

• Resilient and decisive under pressure; comfortable exercising autonomous clinical judgment in ambiguous or time-critical situations
• High personal integrity; demonstrates a commitment to patient-centered care and professional ethics
• Collaborative and visible leader; able to inspire confidence across clinical and non-clinical teams
• Diplomatically and culturally sensitive; effective in cross-jurisdictional clinical decision-making.
• Genuine interest in travel medicine, global health, and the operational challenges of international healthcare delivery

COMPENSATION & BENEFITS

• Employer pension contributions through auto-enrolment at the same rate as full-time employees
• Option to join the company health insurance scheme

Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.