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- Tasks: Lead strategic medical services, ensuring alignment with sales and client needs.
- Company: Join Concentric, a global leader in risk consultancy and intelligence services.
- Benefits: Enjoy a contributory pension, employee assistance programme, and 24/7 support.
- Why this job: Make a real impact in healthcare by driving commercial success and service excellence.
- Qualifications: 5+ years in medical services management or healthcare operations required.
- Other info: Diverse and inclusive workplace committed to your growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Concentric is a risk consultancy delivering strategic security and intelligence services worldwide. We are seeking a non-clinical, commercially focused leader to align SPS’s medical assistance services with sales, insurance, and client requirements. The role acts as the strategic interface between Medical Operations, Sales, and Insurance partners, ensuring medical products, service levels, and contractual commitments are commercially viable, operationally deliverable, and margin-protected. All clinical oversight and medical decision-making remain with Medical Operations and treating clinicians.
Responsibilities focus on strategic and commercial leadership, product governance, SLA and contract governance, and ongoing improvement of medical services within a commercial context. The role will own commercial, contractual, client, and product governance for medical assistance services and support revenue planning, pricing strategy, and margin management.
- Strategic & Commercial Leadership
- Act as the primary commercial and strategic link between Medical Operations and Sales teams, Insurance carriers/underwriters, and enterprise clients/broker partners.
- Shape and own the commercial positioning of SPS medical assistance offerings, including product tiers, scope, and value proposition.
- Ensure medical services align with broader business strategy, growth objectives, and insurance market requirements.
- Full ownership of commercial, contractual, clients, and product governance for medical assistance services.
- Own medical service SLAs from a commercial, contractual, and performance perspective (not clinical delivery), ensuring they are clearly defined, contractually aligned, and operationally achievable and financially sustainable.
- Maintain and govern rate cards, pricing structures, service descriptions, and scope documents.
- Ensure consistency across client contracts, policy wordings, and sales materials.
- Act as the senior commercial medical lead for medical-led or medical-heavy accounts.
- Support and lead engagement with underwriters, brokers, and enterprise clients.
- Lead or support due diligence processes, capability reviews, audits, and service performance discussions.
- Support sales proposals, tenders, and RFP responses involving medical assistance services.
- Provide clear explanations of medical service structures to insurers and clients; ensure sales commitments align with operational capability and cost assumptions.
- Own medical service margin, working closely with Finance and Operations.
- Support revenue planning, forecasting, and pricing strategy for medical assistance services.
- Identify and mitigate cost leakage, margin erosion, and commercial risk from misaligned contracts or SLAs.
- Establish structured feedback between Medical Operations, Sales, and Insurance Partners.
- Translate operational insight into improved product design, refined pricing and SLAs, and stronger commercial decision-making.
- Oversee reporting quality for medical-led accounts from a commercial and contractual perspective.
- Ensure compliance with client contracts, insurer requirements, and internal governance standards.
Authority & Scope
- No clinical authority or medical decision-making responsibility.
- No patient care or medical governance accountability.
- Full ownership of commercial, contractual, and product governance for medical assistance services.
Required Qualifications
- Must be able to legally work in the country where this position is located without visa sponsorship.
- 5+ years of progressive experience in medical services management, healthcare operations, or insurance-linked assistance programs.
- Proven ability to collaborate across operations, sales, and external partner organizations to drive service excellence.
- Demonstrated experience managing SLA-driven service delivery and performance metrics; operations within insurance or regulated healthcare environments; and P&L responsibility and margin optimization.
Preferred Qualifications
- Bachelor's degree in business, healthcare administration, or related field required; advanced degree preferred.
- Experience with insurance underwriters and brokers; global assistance or emergency response organizations; NHS senior operational roles; ISO-aligned or governance-driven environments.
- Commercially astute with strong financial awareness; ability to translate operational delivery into commercial structures; detail-oriented with contractual discipline.
- Comfortable in fast-paced, high-risk, global environments.
Compensation & Benefits
- Employee Assistance Program for personal needs.
- Contributory pension scheme.
- Identity protection and risk intelligence tools.
- 24/7 access to risk intelligence dashboard and remote support.
- Security and intelligence training programs, coaching and mentoring opportunities.
Location: Hereford, United Kingdom
EEO Statement: Concentric and SPS Global are equal opportunity employers. We are committed to diversity, equity, and inclusion and encourage applications from all qualified individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Privacy: We are committed to protecting the privacy and security of applicant data. Details on our GDPR/CCPA policy are available on the career page.
Manager of Medical Services (Commercial & Partnerships) in Hereford employer: Concentric
Contact Detail:
Concentric Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager of Medical Services (Commercial & Partnerships) in Hereford
✨Tip Number 1
Network like a pro! Reach out to your connections in the medical services and insurance sectors. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their commercial strategies and be ready to discuss how your experience aligns with their goals. Show them you’re the perfect fit!
✨Tip Number 3
Don’t just wait for job openings; create opportunities! Reach out directly to companies you admire, like Concentric, and express your interest in working with them. You never know what might come up!
✨Tip Number 4
Utilise our website to apply for roles that catch your eye. We’ve got loads of resources to help you ace your application and land that dream job in medical services management!
We think you need these skills to ace Manager of Medical Services (Commercial & Partnerships) in Hereford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in medical services management and commercial leadership. We want to see how your skills align with the role, so don’t hold back on showcasing relevant achievements!
Showcase Your Commercial Acumen: Since this role is all about strategic and commercial leadership, be sure to emphasise your experience with SLAs, contract governance, and margin management. We’re looking for someone who can demonstrate a strong understanding of how to drive service excellence in a commercial context.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your past roles and responsibilities, especially those that relate to the job description. We appreciate clarity and directness!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Concentric
✨Know Your Stuff
Make sure you understand the ins and outs of medical services management and how it ties into commercial partnerships. Brush up on relevant industry trends, especially in insurance and healthcare operations, so you can speak confidently about how your experience aligns with the role.
✨Showcase Your Leadership Skills
This role is all about strategic and commercial leadership. Prepare examples from your past where you've successfully led teams or projects, particularly in a cross-functional environment. Highlight how you’ve driven service excellence and managed SLAs to meet business objectives.
✨Understand the Financials
Since this position involves P&L responsibility and margin optimisation, be ready to discuss your financial acumen. Bring examples of how you've contributed to revenue planning, pricing strategies, or cost management in previous roles. This will show that you can handle the commercial aspects of the job.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in managing contracts or SLAs and how you resolved them. Being able to articulate your thought process will demonstrate your capability to navigate complex situations effectively.
