Director of Insurance, Personal Accident / Accident and Health in Hereford

Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you’ve been searching for!

Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts. Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values: Integrity – Collaboration - Relationships – Excellence – Creativity - Results.

We are currently looking to hire a Director of Insurance - Personal Accident / Accident and Health to join our team in Hereford, UK! This position allows for remote work arrangements from the United Kingdom only.

JOB DESCRIPTION

The Director of Insurance (Personal Accident / Accident & Health) is a senior commercial leadership role responsible for driving the growth of SPS’s insurance channel. The primary objective of this role is to expand carrier and broker relationships, embed SPS as a preferred response provider within insurance products, and convert insurance-driven engagements into long-term enterprise revenue. This position will serve as the key interface between insurers, brokers, and SPS's operational capability, ensuring alignment among underwriting intent, claims delivery, and client outcomes. This is a full-time senior leadership position operating within a fast-paced, international environment. Given the global nature of SPS operations and insurance relationships, the role requires a flexible approach to working hours, including engagement across multiple time zones and occasional out-of-hours availability to support critical client or partner requirements.

RESPONSIBILITIES

• Develop and manage strategic relationships across Personal Accident and Accident & Health carriers and brokers, with a focus on originating new partnerships.
• Position and embed SPS services within insurance policies, endorsements, and response frameworks.
• Expand SPS beyond existing insurer relationships into a diversified, multi-carrier portfolio.
• Work with insurers and brokers to develop and structure insurance products incorporating SPS capabilities, including medical and security response, global assistance and evacuation, and intelligence-led risk mitigation.
• Act as senior relationship lead for key policyholders, ensuring high-quality delivery and engagement.
• Convert insurance-driven interactions into global assistance retainers, membership programs (e.g., GEAR), and enterprise security and medical solutions.
• Represent SPS within the London Market and international insurance ecosystem, supporting business development, tenders, and market positioning.
• Ensure effective coordination between carriers, brokers, and SPS operational teams, including the Global Response Center (GRC), to deliver consistent and high-quality outcomes.
• Own and deliver against insurance revenue growth targets, building a structured and scalable pipeline across carriers, brokers, and insured clients.

REQUIRED QUALIFICATIONS

• Must be able to legally work in the country where this position is located without visa sponsorship.
• Minimum of 10 years’ experience within the insurance market.
• Demonstrated track record of building and managing carrier and broker relationships.
• Proven ability to originate and scale insurance partnerships and embed services within insurance products.
• Experience working with or alongside operational service providers (e.g., assistance, medical, or security services).
• Established network within the London Market and/or international insurance markets.
• Bachelor’s degree or equivalent professional experience required; advanced degree or relevant experience insurance qualifications advantageous.
• Strong understanding of insurance policy structures, claims and response workflows, and broker and underwriting dynamics.

This role requires regular international travel (approximately 25–35%), including engagement with carriers and brokers across the London Market and global hubs, attendance at industry events, client meetings, and strategic partner engagements, and occasional travel in support of key client relationships or operational alignment.

PREFERRED QUALIFICATIONS

• CII qualification (ACII or FCII) or equivalent professional insurance designation.
• Experience in structuring or distributing Personal Accident and/or A&H products within the Lloyd's or London Company Market.
• Familiarity with global assistance, medical evacuation, or security response services and how they integrate within insurance policy frameworks.
• Existing senior-level relationships with PA/A&H underwriters, MGAs, or specialist brokers operating in international markets.
• Experience working in or alongside an operational service provider environment, with the ability to translate underwriting intent into delivery capability.

COMPENSATION & BENEFITS

• 20 Vacation Days plus Bank Holidays (8).
• Personal Accident Insurance.
• Employee Assistance Program for personal needs.
• Enrollment into the pension scheme to which SPS contributes 3% of your salary.
• Credentity Protection - Eclipse Digital Protection by Concentric.
• Dedicated Security and Intelligence Training Programs for Professional Development.
• Coaching and Mentoring Opportunities.

Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.