Senior Service Designer (Tech)

This role is Inside IR35.

Clearance: DV

Contract Length: 6 months

Location: London – At least three days onsite per week for the program.

Key Tasks

1. Work with the Service Design Lead to direct design work for the Service Design Team within the Service Design & Transition Team.
2. Mentor and provide direction to the Service Designers and Junior Service Designers within the Service Design Team and the Service Acceptance Analyst within the Service Transition Team.
3. Line Management responsibilities for the Service Design Team.
4. Help set the direction so that the Service Design Team designs clear, simple and consistent Services that achieve the value that Users desire.
5. Concise documentation of design decisions and any associated risks.
6. Take an active role in the planning of future projects to ensure that Service Design & Transition is considered during the Demand phase.
7. Enable a consistent and productive dialogue between Users, Project Management, Service Delivery & Service Operations, at all levels.
8. Actively champion ITIL 4 and Agile methodologies including Continual Service Improvement.
9. Work collaboratively with the Service Transition Team to ensure Services are transitioned effectively.

Essentials

1. Experience of designing Services to meet user needs.
2. Good understanding of Service Design methods and practice.
3. Experience of using data and user feedback to design and improve Services.
4. Experience of turning designs into functioning Services.
5. A design practitioner with knowledge of other linked disciplines such as user research, user experience & interaction design.
6. Experience of mentoring and guiding colleagues.
7. Experience of working within an agile environment.
8. Knowledge and experience of ITIL 4.
9. Knowledge and experience of Agile.
10. Knowledge and experience of Prince and/or other Project Methodologies/frameworks.
11. Good understanding of IT hardware layers and typical deployment models.
12. Ability to prioritise, execute tasks and make sound decisions in a busy pressured environment.
13. High level of written and verbal communication skills.

Desirables

1. Experience of designing Services to meet user needs, within the Public Sector and/or within the Criminal Justice System.
2. Experience of managing and leading teams.
3. ITIL v4/ 3-4 Conversion certified.

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