Service Desk Analyst in Norwich

This role is Inside IR35.

Clearance:SC Contract Length: Until 28/03/26

Location: Norwich 2 days per week (Monday and Wednesdays) shift patterns run from 7am-10:30pm so candidates MUST live close to Norwich

It’s essential that you have:

• A passion for providing high levels of customer service
• Experience of working in a Service Desk environment
• A problem solver
• Able to maintain both a user and service focus by taking ownership and accountability of issues encountered
• Have experience in explaining technical issues to technical and non technical people, using and understanding new and emerging technologies to support this

It’s desirable that you have:

• ITIL accreditation or experience of working in an ITIL environment
• Experience or knowledge of Google Workspace
• Experience or knowledge of MacOS