This role is Inside IR35.
Contract Length:ASAP – 31/03/2027
Clearance: SC
Location: Birmingham -Five days per week on site. Participation in an on-call rota is required. On-call allowance is provided.
Essential Requirements
- Experience in an IT support environment, ideally at 2nd Line Support level. Strong 1st Line candidates with relevant experience may also be considered.
- Strong troubleshooting and incident resolution skills, dealing with issues escalated from the Service Desk.
- Ability to diagnose issues, resolve where possible, and escalation complex incidents to senior engineers when required.
- Experience supporting business-critical applications and services.
- Good knowledge of the technologies and tools listed in the job description (the hiring manager confirmed these are the core technical requirements).
Candidate Profile
- Strong customer service and end-user support focus.
- Confident communicator who can engage effectively with users experiencing technical issues.
- Able to work in a highly secure IT environment.
- Willingness to learn organisation-specific applications, infrastructure and processes.
- Comfortable working independently and taking ownership of support tickets through to resolution.
Key Skills
The post holder must have:
- Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs.
- Ability to understand business logic, technical tools and be an analytic thinker.
- An understanding of application backup, restores and the Application Disaster Recovery (DR) process.
Experience
- Previous experience of Incident and Service Request resolution using Service Management Tools.
- An appreciation of Application languages and technologies including SQL, HTML, .Net, C# and IIS hosting.
- Experience in utilising appropriate ITIL based Incident, Problem and Change Management processes and procedures to support and maintain applications.
Desirables
- Broad understanding of Application languages and technologies including SQL, HTML, .net, C# and IIS hosting.
- Previous experience of working in a 2nd Line Application Support role.
- ITIL v3/4 – Foundation.
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Application Operations Engineer in Birmingham employer: ComXps
ComXps is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a strong focus on employee growth, we provide opportunities for professional development and advancement within the secure government and defence sector. Our commitment to a supportive environment ensures that you can thrive while contributing to meaningful projects that make a difference.
