At a Glance
- Tasks: Engage with customers and manage accounts while analysing operational data.
- Company: Government client offering a dynamic work environment.
- Benefits: Travel expenses covered, potential for contract extension, and professional growth.
- Other info: Opportunity to work independently and develop valuable commercial insights.
- Why this job: Join a team where your communication skills can shine and make a difference.
- Qualifications: Strong numeracy, MS Office proficiency, and excellent stakeholder management skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Sealand – Usually once per month but initially likely once per week. Expenses paid for travel to other locations but not to base site.
Contracting Authority: Government Client
Contract Length: 6 months initially with strong likelihood of extension
Clearance: SC
Evaluation Criteria
- Excellent communication and stakeholder management skills
- Proficient in MS Office, particularly Excel and PowerPoint
- Strong numeracy skills with the ability to manage and analyse operational data
Day to day responsibilities
- Talking to customers and communicating via teams, emails, phones
- Account managing, delegated tasks to manage, bid work
- NSP stage gate process
- Minor bids
- Talking to the operations teams about hours required
- ERP system (Nexus) - training provided
Essential
- Communication is essential (written and verbal)
- Previous bid work
- Stakeholder management
- Excel, Word, PowerPoint experience key
- Strong skills in mathematics, will be a lot of figures management
- Negotiate difficult conversations
- Knowledge of contract management, commercial processes
- Awareness of risk
- Able to demonstrate team working skills
- Strong customer service and account management experience
- Numerate with the ability to manage and analyse operational data
- Min level GCSE maths
- Ability to work independently and take ownership of delegated responsibilities
- Strong organisational skills with attention to detail
- Ability to influence, negotiate, and challenge constructively
- Experience working with operational delivery or commercial environments
- Understanding/awareness of contracts, procurement, or commercial processes
Customer Service Officer - 14838 employer: Comxps Ltd
As a Customer Service Officer with our esteemed government client in Sealand, you will thrive in a supportive work culture that values excellent communication and stakeholder management. We offer competitive benefits, including travel expense coverage for off-site engagements, and a strong focus on employee growth through training in essential tools like ERP systems. Join us for a meaningful career where your contributions directly impact operational success and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer - 14838
✨Tip Number 1
Get to know the company culture! Research the organisation and its values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal and written communication, try role-playing common customer service scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your Excel skills! Brush up on your MS Office knowledge, especially Excel, as it’s crucial for managing data. You could even prepare a quick example of how you've used Excel in past roles to impress during interviews.
✨Tip Number 4
Don’t forget to network! Reach out to current or former employees on LinkedIn to gain insights about the role and the company. Plus, applying through our website can give you an edge, so make sure to check it out!
We think you need these skills to ace Customer Service Officer - 14838
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your communication skills and experience in customer service. We want to see how you can manage stakeholders and handle those tricky conversations!
Show Off Your Excel Skills:Since proficiency in Excel is key for this role, don’t forget to mention any relevant experience you have with data management and analysis. We love seeing examples of how you've used Excel in previous roles!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to your experience and skills related to account management and bid work.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Comxps Ltd
✨Master Your Communication Skills
Since communication is key for this role, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated with customers or stakeholders in the past, as this will showcase your ability to handle conversations and negotiations.
✨Show Off Your Excel Skills
Brush up on your Excel knowledge before the interview. Be ready to discuss how you've used Excel in previous roles, especially for managing and analysing data. If you can, bring along a few examples of reports or analyses you've created to demonstrate your proficiency.
✨Understand the Bid Process
Familiarise yourself with the bid work and NSP stage gate process mentioned in the job description. Be prepared to discuss any relevant experience you have in managing bids or working with contracts, as this will show that you understand the commercial environment.
✨Demonstrate Teamwork and Independence
This role requires both teamwork and the ability to work independently. Think of specific instances where you've successfully collaborated with a team and also taken ownership of tasks. Highlighting these experiences will show that you're adaptable and can thrive in different working situations.
