At a Glance
- Tasks: Lead a dynamic team providing top-notch IT support and ensure smooth digital operations.
- Company: Join a government client focused on delivering excellent digital services.
- Benefits: Competitive hourly rate, potential for contract extension, and valuable experience in public service.
- Other info: Opportunity to travel between sites and develop your management skills.
- Why this job: Make a real difference by leading a team that supports vital digital services.
- Qualifications: 5+ years in IT support, leadership skills, and knowledge of ITIL processes required.
The predicted salary is between 20.44 - 24.61 £ per hour.
Salary: £20.44-£24.61 per hour (Depending on experience - Inside IR35)
Location: Chelmsford, CM1 7WS.
Working Hours: Monday - Friday 0900-1800 on a rota basis between these hours. 8am to 6pm, Monday to Friday on a rota basis, excluding bank holidays.
Ability to travel between sites if required (e.g. Chelmsford, Norwich, Bedford).
Willingness to provide occasional cover for other services as needed.
Contract Length: ASAP for 3 months with the possibility of the role being extended.
Clearance: Basic DBS.
Qualifications:- Substantial experience (5+ years) in a first-line or second-line IT support role or end-user support function.
- Experience of line management (appraisals, one-to-ones) and coordinating operational support activities.
- Knowledge of digital governance and data protection standards.
- Educated to Level 5/6 or equivalent experience in IT or digital services.
- Familiarity with ITSM tools and service metrics.
- Ability to analyse data and prepare service reports.
- Strong understanding of ITIL processes (Incident, Request, Change, SACM, Problem etc).
- Demonstrated ability to manage data quality across IT systems and ensure the accuracy of information captured in tickets, asset records, and configuration items.
- Proven experience in monitoring and managing individual and team performance using KPIs, performance metrics, and service reports.
- Level 5 qualification in leadership or management.
- ITIL v4 Foundation Certification.
Digital Service Desk Team Leader – 14824 in Chelmsford employer: Comxps Ltd
As a Digital Service Desk Team Leader in Chelmsford, you will join a supportive and dynamic work environment that prioritises employee growth and development. Our commitment to fostering a collaborative culture ensures that you will have access to ongoing training opportunities and the chance to lead a dedicated team while making a meaningful impact on our digital services. With competitive pay and a focus on work-life balance, this role offers a rewarding experience in a government setting that values your expertise and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Service Desk Team Leader – 14824 in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT support world, especially those who might know about opportunities at StudySmarter. A friendly chat can sometimes lead to a job offer before it even hits the job boards.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL processes and digital governance knowledge. We want to see how you can manage data quality and team performance, so be ready to share examples from your past experience that highlight these skills.
✨Tip Number 3
Show us your leadership chops! Be prepared to discuss your experience with line management and how you've handled appraisals or one-to-ones. We love candidates who can inspire and motivate their teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate individuals who are ready to take on the challenge of leading a Digital Service Desk team.
We think you need these skills to ace Digital Service Desk Team Leader – 14824 in Chelmsford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Digital Service Desk Team Leader role. Highlight your relevant experience in IT support and line management, and don’t forget to mention your familiarity with ITIL processes and ITSM tools.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience with data governance and how you’ve successfully managed team performance in the past.
Showcase Your Achievements:When detailing your experience, focus on specific achievements. Did you improve service metrics or enhance team performance? Quantify your successes to make your application stand out!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out!
How to prepare for a job interview at Comxps Ltd
✨Know Your ITIL Processes
Make sure you brush up on your ITIL processes, especially Incident, Request, Change, and Problem Management. Being able to discuss these in detail will show that you understand the framework and can apply it effectively in a leadership role.
✨Showcase Your Leadership Experience
Prepare examples of your line management experience, particularly around appraisals and one-to-ones. Highlight how you've coordinated operational support activities and managed team performance using KPIs. This will demonstrate your capability as a Digital Service Desk Team Leader.
✨Familiarise Yourself with ITSM Tools
Since familiarity with ITSM tools is crucial, be ready to discuss any specific tools you've used in previous roles. If possible, relate your experiences to how these tools helped improve service delivery or data quality.
✨Understand Digital Governance and Data Protection
Brush up on digital governance and data protection standards. Be prepared to discuss how you've ensured compliance in past roles, as this knowledge is essential for the position and will show your commitment to maintaining high standards.
