Assistant Credit Controller

The Credit Controller is responsible for liaising with tenants in order to ensure timely payment payments, approving new credit request and allocating payments to the appropriate accounts ensuring a clear cashflow at all times.

The Credit Controller will ensure that invoices are raised and arrears are collected (and where relevant tax receipts are issued) in line with debt recovery policies.

What must you see on the CV?

Ability to manipulate Excel (pivot tables, VLOOKUP).

Experience in credit control or collections (does not need multiple years).

Comfortable with email-based communication (most tenants are small coffee shops).

Top 3 Essential Skills:

Excel proficiency (pivot tables, VLOOKUP).

Basic understanding of credit control processes.

Strong communication skills (email and Teams).

ERP system experience

Essential

The person needs to be resilient and have experience in dealing with money in tough situations.

Details of the Role (technical requirements & person spec):

Support credit management and collection activities for approx. 2,282 accounts (15% overdue).

Focus on smaller accounts (e.g., £500 rent) while corporate accounts remain with current team.

Use Horizon as main tool and Excel spreadsheets for reporting.

Basic ERP navigation (SAP experience desirable; Oracle exposure acceptable).

Role is temporary, starting January, with potential to go permanent.

Training provided; role can be built up over time.

Top 3 Desirable Skills:

Property sector exposure.

Ability to support continuous improvement initiatives.

Knowledge

Detailed understanding of credit control and debt collection procedures and an appreciation of data protection issues

Qualification or part qualification in credit control and debt management or a related accounting discipline is desirable

Understanding of accounting techniques, including sales ledger transactions is desirable

Experience

Experience of working within a credit control / rent collection team within in a property management or similar environment.

Experience of property management and accounting systems

Skills

Must be highly numerate and accurate, with a strong attention to detail.

Tenacious, presentable, assertive, adaptable, self-aware and self-motivated with excellent verbal and written communication skills and a professional telephone manner.

Committed to the provision of excellent customer service and to meeting deadlines.

Commercially astute, innovative and solutions oriented.

Organised and methodical, able to work to tight deadlines and manage time effectively, whilst also able to manage multiple projects

Good skills in Microsoft Office products (Excel, Word, and Outlook).