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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch housing management services and support your community.
- Company: Join a reputable Housing Association making a difference in Merseyside.
- Benefits: 12-month contract with opportunities for professional growth and development.
- Other info: Flexible working hours and a commitment to equality and inclusion.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: GCSE English and Maths, housing management experience, and strong leadership abilities.
The predicted salary is between 30000 - 40000 £ per year.
The Organisation - Housing Association
Comuno Talent Partners are working with a Housing Association in Merseyside to recruit an experienced and driven Neighbourhood Team Leader. You will manage and support a team of Neighbourhood Officers, a Tenancy Officer and a Neighbourhood Administrator, ensuring the effective delivery of high-quality housing management services. This role is a 12 month fixed term contract, directly employed by the housing association.
The Role
- Manage the day-to-day performance and workload of a team of Neighbourhood Officers, a Tenancy Officer and a Neighbourhood Administrator.
- Provide guidance, support and coaching to team members on housing management, policies, procedures and legal frameworks.
- Motivate and inspire your team to deliver high performance, excellent customer service and continuous improvement.
- Ensure effective management of tenancy portfolios, including tenancy sustainment, ASB case management and property standards.
- Support staff in handling complex or sensitive cases, including anti-social behaviour, domestic abuse and safeguarding concerns.
- Work collaboratively with internal teams and external partners to improve service delivery and resolve complex issues.
- Build and maintain strong relationships with key stakeholders, agencies and elected members.
- Attend and contribute to multi-agency meetings, resident forums and community meetings as required.
- Monitor performance using housing management systems, identifying risks and areas for improvement.
- Lead on performance management, addressing underperformance and supporting staff development.
- Contribute to management meetings, reporting on KPIs and service delivery outcomes.
- Support victims of domestic abuse and hate crime, including reviewing safeguarding measures and rehousing requests.
- Ensure compliance with policies, procedures, data protection and safeguarding responsibilities.
- Promote a culture of equality, diversity and inclusion in service delivery and team management.
The Person
- GCSE English and Maths or equivalent.
- Relevant housing qualification (or willingness to work towards, e.g. CIH Level 4).
- Strong experience in housing management and leading teams.
- Proven ability to manage performance, motivate staff and drive service improvements.
- Experience of working with external partners and stakeholders.
- Knowledge of housing legislation, policies and procedures.
- Experience managing complex cases including anti-social behaviour and safeguarding.
- Strong communication, leadership and interpersonal skills.
- Ability to analyse performance data and manage risk effectively.
- Flexible approach to working hours, including evenings and weekends where required.
- Ability to travel across locations.
Neighbourhood Team Leader in Liverpool employer: COMUNO TALENT PARTNERS LIMITED
Contact Detail:
COMUNO TALENT PARTNERS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Team Leader in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Neighbourhood Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the housing association's values and recent projects. Tailor your answers to show how your experience aligns with their mission. We want to see that you’re not just a fit for the role, but also for the team culture!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your experience in housing management and team leadership. The more you rehearse, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Neighbourhood Team Leader position!
We think you need these skills to ace Neighbourhood Team Leader in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Neighbourhood Team Leader role. Highlight your experience in housing management and team leadership, and don’t forget to mention any relevant qualifications or training you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your past experiences have prepared you for it. Be sure to mention your ability to motivate teams and handle complex cases, as these are key for us.
Showcase Your Achievements: When detailing your work history, focus on your achievements rather than just duties. Use specific examples that demonstrate your impact, like improving service delivery or successfully managing challenging situations. We love to see results!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at COMUNO TALENT PARTNERS LIMITED
✨Know Your Stuff
Make sure you brush up on housing management policies and legislation relevant to the role. Familiarise yourself with the specific challenges faced by neighbourhood teams, especially around anti-social behaviour and safeguarding. This will show that you're not just interested in the job, but that you understand the complexities involved.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated staff or improved performance. Be ready to discuss your approach to coaching and supporting team members, as this is crucial for the Neighbourhood Team Leader role.
✨Build Relationships
Demonstrate your ability to build strong relationships with stakeholders and external partners. Have examples ready of how you've collaborated with others to resolve complex issues. This will highlight your interpersonal skills and your commitment to effective service delivery.
✨Data-Driven Decision Making
Be prepared to talk about how you've used performance data to identify risks and areas for improvement in previous roles. Discuss any experience you have with monitoring KPIs and how you've addressed underperformance. This shows that you can manage risk effectively and drive continuous improvement.