At a Glance
- Tasks: Lead and inspire a team to deliver top-notch housing management services.
- Company: Join a reputable Housing Association in Merseyside with a focus on community.
- Benefits: Full-time role with opportunities for professional development and a supportive work environment.
- Other info: Flexible working hours and a commitment to equality and inclusion.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: GCSE English and Maths, housing management experience, and strong leadership abilities.
The predicted salary is between 35000 - 45000 € per year.
The Organisation - Housing Association - Neighbourhood Team Leader
Comuno Talent Partners are working with a Housing Association in Merseyside to recruit an experienced and driven Neighbourhood Team Leader. You will manage and support a team of Neighbourhood Officers, a Tenancy Officer and a Neighbourhood Administrator, ensuring the effective delivery of high-quality housing management services. This role is a 12 month fixed term contract, directly employed by the housing association.
The Role - Housing Association - Neighbourhood Team Leader
- Manage the day-to-day performance and workload of a team of Neighbourhood Officers, a Tenancy Officer and a Neighbourhood Administrator.
- Provide guidance, support and coaching to team members on housing management, policies, procedures and legal frameworks.
- Motivate and inspire your team to deliver high performance, excellent customer service and continuous improvement.
- Ensure effective management of tenancy portfolios, including tenancy sustainment, ASB case management and property standards.
- Support staff in handling complex or sensitive cases, including anti-social behaviour, domestic abuse and safeguarding concerns.
- Work collaboratively with internal teams and external partners to improve service delivery and resolve complex issues.
- Build and maintain strong relationships with key stakeholders, agencies and elected members.
- Attend and contribute to multi-agency meetings, resident forums and community meetings as required.
- Monitor performance using housing management systems, identifying risks and areas for improvement.
- Lead on performance management, addressing underperformance and supporting staff development.
- Contribute to management meetings, reporting on KPIs and service delivery outcomes.
- Support victims of domestic abuse and hate crime, including reviewing safeguarding measures and rehousing requests.
- Ensure compliance with policies, procedures, data protection and safeguarding responsibilities.
- Promote a culture of equality, diversity and inclusion in service delivery and team management.
The Person - Housing Association - Neighbourhood Team Leader
- GCSE English and Maths or equivalent.
- Relevant housing qualification (or willingness to work towards, e.g. CIH Level 4).
- Strong experience in housing management and leading teams.
- Proven ability to manage performance, motivate staff and drive service improvements.
- Experience of working with external partners and stakeholders.
- Knowledge of housing legislation, policies and procedures.
- Experience managing complex cases including anti-social behaviour and safeguarding.
- Strong communication, leadership and interpersonal skills.
- Ability to analyse performance data and manage risk effectively.
- Flexible approach to working hours, including evenings and weekends where required.
- Ability to travel across locations.
Communities Lead - Permanent (full time) in Liverpool employer: COMUNO TALENT PARTNERS LIMITED
Join a forward-thinking Housing Association in Merseyside, where your leadership will empower a dedicated team to deliver exceptional housing management services. We pride ourselves on fostering a supportive work culture that values diversity and inclusion, offering continuous professional development opportunities to help you grow in your career. With a strong commitment to community engagement and collaboration, this role not only provides meaningful work but also the chance to make a real difference in people's lives.
Contact Detail:
COMUNO TALENT PARTNERS LIMITED Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Communities Lead - Permanent (full time) in Liverpool
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join online forums, and don’t be shy about reaching out to current employees at the housing association. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their approach to community engagement and housing management. This will help you tailor your responses and show that you’re genuinely interested in making a difference in the neighbourhood.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to team management and handling complex cases. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your relevant experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform. So, get your application in and let’s make it happen!
We think you need these skills to ace Communities Lead - Permanent (full time) in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Neighbourhood Team Leader role. Highlight your experience in housing management and team leadership, and don’t forget to mention any relevant qualifications or training you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. Be sure to mention your ability to manage performance and motivate teams, as these are key aspects of the job.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your impact. Whether it's improving service delivery or successfully managing complex cases, we love to see quantifiable results that show how you can contribute to our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our community!
How to prepare for a job interview at COMUNO TALENT PARTNERS LIMITED
✨Know Your Stuff
Make sure you brush up on housing management policies and legislation. Familiarise yourself with the specific challenges faced by neighbourhood teams, especially around anti-social behaviour and safeguarding. This will show that you're not just interested in the role, but that you understand the complexities involved.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated staff or improved service delivery. Be ready to discuss your approach to performance management and how you handle underperformance, as this is crucial for the role.
✨Build Relationships
Demonstrate your ability to build strong relationships with stakeholders. Have examples ready of how you've collaborated with external partners or resolved complex issues. This will highlight your interpersonal skills and your understanding of the importance of teamwork in housing management.
✨Be Ready for Scenario Questions
Expect to be asked about handling sensitive cases, such as domestic abuse or anti-social behaviour. Prepare to discuss your thought process and the steps you would take in these situations. This will showcase your problem-solving skills and your commitment to supporting vulnerable individuals.
