At a Glance
- Tasks: Lead a team to deliver top-notch housing management services and support complex cases.
- Company: Join a reputable Housing Association in Merseyside with a focus on community impact.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: GCSE English and Maths, housing management experience, and strong leadership abilities.
The predicted salary is between 30000 - 40000 € per year.
The Organisation - Housing Association - Neighbourhood Team Leader
Comuno Talent Partners are working with a Housing Association in Merseyside to recruit an experienced and driven Neighbourhood Team Leader. You will manage and support a team of Neighbourhood Officers, a Tenancy Officer and a Neighbourhood Administrator, ensuring the effective delivery of high-quality housing management services. This role is a 12 month fixed term contract, directly employed by the housing association.
The Role - Housing Association - Neighbourhood Team Leader
- Manage the day-to-day performance and workload of a team of Neighbourhood Officers, a Tenancy Officer and a Neighbourhood Administrator.
- Provide guidance, support and coaching to team members on housing management, policies, procedures and legal frameworks.
- Motivate and inspire your team to deliver high performance, excellent customer service and continuous improvement.
- Ensure effective management of tenancy portfolios, including tenancy sustainment, ASB case management and property standards.
- Support staff in handling complex or sensitive cases, including anti-social behaviour, domestic abuse and safeguarding concerns.
- Work collaboratively with internal teams and external partners to improve service delivery and resolve complex issues.
- Build and maintain strong relationships with key stakeholders, agencies and elected members.
- Attend and contribute to multi-agency meetings, resident forums and community meetings as required.
- Monitor performance using housing management systems, identifying risks and areas for improvement.
- Lead on performance management, addressing underperformance and supporting staff development.
- Contribute to management meetings, reporting on KPIs and service delivery outcomes.
- Support victims of domestic abuse and hate crime, including reviewing safeguarding measures and rehousing requests.
- Ensure compliance with policies, procedures, data protection and safeguarding responsibilities.
- Promote a culture of equality, diversity and inclusion in service delivery and team management.
The Person - Housing Association - Neighbourhood Team Leader
- GCSE English and Maths or equivalent.
- Relevant housing qualification (or willingness to work towards, e.g. CIH Level 4).
- Strong experience in housing management and leading teams.
- Proven ability to manage performance, motivate staff and drive service improvements.
- Experience of working with external partners and stakeholders.
- Knowledge of housing legislation, policies and procedures.
- Experience managing complex cases including anti-social behaviour and safeguarding.
- Strong communication, leadership and interpersonal skills.
- Ability to analyse performance data and manage risk effectively.
- Flexible approach to working hours, including evenings and weekends where required.
- Ability to travel across locations.
Agile Transformation Lead (Permanent) in Liverpool employer: COMUNO TALENT PARTNERS LIMITED
As a leading Housing Association in Merseyside, we pride ourselves on fostering a supportive and inclusive work environment where our employees can thrive. We offer comprehensive training and development opportunities, ensuring that our Neighbourhood Team Leaders are equipped to inspire their teams and deliver exceptional housing management services. With a strong commitment to community engagement and social impact, working with us means being part of a mission-driven organisation dedicated to making a difference in people's lives.
Contact Detail:
COMUNO TALENT PARTNERS LIMITED Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Agile Transformation Lead (Permanent) in Liverpool
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join online forums, and don’t be shy about reaching out to current employees at the housing association. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their approach to housing management and think about how your experience aligns with their goals. We want you to show them that you’re not just a fit for the role, but also for their team culture!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team management and handling complex cases. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you on their radar. And remember, apply through our website for the best chance of landing that dream job!
We think you need these skills to ace Agile Transformation Lead (Permanent) in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Neighbourhood Team Leader role. Highlight your experience in housing management and team leadership, and don’t forget to mention any relevant qualifications or training you have. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your past experiences have prepared you for it. Be sure to mention your ability to manage performance and motivate teams, as these are key aspects of the job.
Showcase Your Achievements:When detailing your work history, focus on specific achievements that demonstrate your impact in previous roles. Whether it’s improving service delivery or successfully managing complex cases, we love to see quantifiable results that show how you can contribute to our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at COMUNO TALENT PARTNERS LIMITED
✨Know Your Stuff
Make sure you brush up on housing management policies and legislation. Familiarise yourself with the specific challenges faced by neighbourhood teams, especially around anti-social behaviour and safeguarding. This will show that you're not just interested in the role but also understand the nuances of the sector.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated staff or improved performance. Be ready to discuss your coaching style and how you handle underperformance, as this is crucial for the Neighbourhood Team Leader role.
✨Build Relationships
Highlight your experience working with external partners and stakeholders. Discuss how you've built strong relationships in previous roles and how you plan to do the same in this position. This will demonstrate your collaborative approach and ability to resolve complex issues.
✨Data-Driven Decision Making
Be prepared to talk about how you've used performance data to drive improvements in service delivery. Share specific examples of how you've identified risks and implemented changes based on your analysis. This will show that you can manage performance effectively and contribute to the organisation's goals.
