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For Companies At a Glance
- Tasks: Manage customer accounts and process orders for international clients.
- Company: Dynamic company in West Bromwich with a focus on export sales.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Be the key contact for international customers and enhance your skills in export documentation.
- Qualifications: Experience in export documentation and strong customer service skills required.
- Other info: Join a collaborative team and contribute to continuous improvement.
Location: West Bromwich
The Role
We are looking for an Export Sales Administrator to effectively manage customer accounts by ensuring orders are processed within agreed timeframes and all export documentation is completed accurately. This role plays a key part in maintaining a high-quality service to international customers.
You will support International Sales Managers, act as a key point of contact for customers, and ensure all interactions are recorded accurately within company systems.
Key Responsibilities
- Process customer orders using computerised systems (currently SYSPRO), including order entry, inventory checks, debits, and credits.
- Act as the main point of contact for customers, International Sales Managers, and transport providers to ensure clear and timely communication.
- Manage orders from receipt through to dispatch, including export documentation, invoicing, and organising collections where required.
- Ensure full compliance with export regulations and country-specific customs requirements, liaising with external bodies when necessary.
- Work closely with internal departments regarding manufacturing, assembly, and despatch queries.
- Support responses to customer enquiries relating to stock availability, pricing, discounts, and basic technical queries.
- Maintain accurate records of all shipment documentation, including customer orders, manifests, and collection notes.
- Update despatch dates on SYSPRO and proactively notify customers of any changes.
- Follow company procedures for all administrative tasks.
- Undertake any other reasonable duties as requested by your manager.
- Act in accordance with health and safety policies, taking reasonable care of your own safety and that of others.
What We’re Looking For
- Previous experience in export commercial documentation.
- Experience dealing with international customers.
- Good level of English and Mathematics.
- Computer literate, with intermediate or higher skills in Microsoft Word and Excel.
- Professional and confident telephone manner.
- Strong customer service skills and ability to build rapport.
- Able to work effectively both independently and as part of a team.
- Strong time management skills with the ability to prioritise workload.
- High attention to detail.
- Willing to share ideas and contribute to continuous improvement.
Export Sales Administrator - French or German Speaking employer: Comton Group
Contact Detail:
Comton Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Sales Administrator - French or German Speaking
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Export Sales Administrator role. Highlight your experience with export documentation and customer service skills in a way that feels natural and confident.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Export Sales Administrator - French or German Speaking
Some tips for your application 🫡
Read the Job Description Carefully: Before you dive into your application, take a moment to really absorb the job description. It’ll help you tailor your application to what we’re looking for and show us that you’re genuinely interested in the role.
Show Off Your Relevant Experience: When writing your application, highlight any previous experience you have with export documentation or dealing with international customers. We want to see how your background aligns with what we need for the Export Sales Administrator role.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and qualifications.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Comton Group
✨Know Your Stuff
Before the interview, make sure you understand the role of an Export Sales Administrator inside out. Familiarise yourself with export documentation and regulations, as well as the software mentioned in the job description, like SYSPRO. This will show that you're serious about the position and ready to hit the ground running.
✨Brush Up on Your Languages
Since this role requires French or German speaking skills, practice your language skills before the interview. Be prepared to demonstrate your proficiency, whether it’s through a quick conversation or answering questions in that language. This will highlight your ability to communicate effectively with international customers.
✨Showcase Your Customer Service Skills
Think of examples from your past experiences where you’ve provided excellent customer service, especially in an international context. Be ready to discuss how you managed customer queries and built rapport, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Attention to Detail
Given the importance of accuracy in processing orders and documentation, be prepared to discuss how you ensure attention to detail in your work. You might want to share specific strategies you use to avoid mistakes, such as double-checking your work or using checklists. This will reassure them that you can handle the responsibilities of the role.
