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- Tasks: Own and optimise the CRM platform while managing digital communications and data integrity.
- Company: Join a forward-thinking organisation in Birmingham's Jewellery Quarter with a collaborative culture.
- Benefits: Enjoy hybrid working, private healthcare, excellent pension, and free daily breakfast.
- Why this job: Shape how technology and data drive member engagement and decision-making.
- Qualifications: Experience with CRM platforms and strong organisational skills required.
- Other info: Be part of a friendly team focused on continuous improvement and professional excellence.
The predicted salary is between 36000 - 60000 £ per year.
Location: Jewellery Quarter, Birmingham (Hybrid)
Salary: Competitive, excellent benefits
About Us
Our client represents organisations across the jewellery, giftware, and surface engineering sectors. Their mission is to support, promote, and facilitate collaboration across member Trade Associations while attracting other like-minded groups to join the Federation. They’re proud of their heritage, but forward-thinking in practice. With ISO accreditations, ongoing digital transformation, modern systems, and growing international engagement, this is a place where technology and good data truly matter.
The Role
We are looking for a detail-driven, organised, and system-focused Digital Communications & CRM Manager – someone who takes pride in immaculate data management and understands how a well-structured CRM underpins communication, compliance, and member engagement. Although this role includes communications and digital oversight, your primary responsibility will be to own, develop, and champion the organisation’s CRM platform. This is a hands-on role where you will become the internal CRM expert: optimising processes, rolling out new features and plug-ins, improving user adoption, and ensuring data integrity across the entire organisation. No two days will look the same. You might start by auditing CRM fields and creating automated workflows, then move on to planning a data-led email campaign, supporting an ISO audit, or briefing the team on new CRM functionality.
Key Responsibilities
- CRM Ownership & Data Excellence (Primary Focus)
- Serve as the lead administrator for the CRM system, ensuring it is fully utilised and continually improved.
- Maintain high levels of data accuracy, cleanliness, and structure, setting internal standards for best practice.
- Lead on workflow creation, process mapping, plug-in rollouts, and integrations with other digital tools.
- Provide training and support to internal teams to improve engagement and correct usage.
- Work closely with the CEO to ensure CRM insights support strategic initiatives, compliance, member engagement, and reporting.
- Manage permissions, audit trails, GDPR adherence, and system documentation.
- Drive the adoption of new digital features and ensure the CRM becomes the single source of truth across the organisation.
- Ensure website content is accurate, current, and reflective of organisational activities and objectives.
- Develop and deliver digital campaigns, newsletters, and communications using insights drawn from CRM data.
- Maintain consistent branding and tone of voice across all digital channels.
- Support digital transformation projects and champion good data-led communication practices.
- Oversee data protection policies, audits, and ongoing compliance.
- Manage Subject Access Requests (SARs), data breaches, and GDPR-related enquiries.
- Maintain GDPR records and provide guidance to staff and members.
What You’ll Bring
- Strong experience working with CRM platforms (OOMI, Salesforce, HubSpot, Dynamics, or similar).
- A meticulous approach to data, system structure, and digital process improvement.
- Comfortable mapping workflows, implementing features, and advising leadership on best practice.
- A background in digital communications, marketing, or member engagement.
- Excellent organisational, writing, and communication skills.
- Confidence working across teams and engaging with a wide variety of stakeholders.
Working for Our Client
You’ll be part of a tight-knit, friendly Central Services team with a focus on collaboration, flexibility, and professional excellence. The environment is modern, stable, calm, and ideal for someone who values order, structure, and continuous improvement.
Perks and Benefits
- Hybrid working (Friday always remote)
- Private healthcare
- Excellent pension
- Regular pay reviews
- Cycle to Work & Salary Sacrifice schemes
- Free daily breakfast, fruit, tea, coffee & soft drinks
- Modern offices in Birmingham’s historic Jewellery Quarter
Why Join?
This is a standout opportunity for someone who loves CRM, data, systems thinking, and digital communication. You’ll have the autonomy to shape how the organisation uses technology, how members engage with it, and how data supports decision-making for years to come. If you’re someone who cares deeply about well-maintained systems and wants a role where your attention to detail truly matters, we’d love to hear from you.
Crm Manager in Birmingham employer: Comton Group
Contact Detail:
Comton Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crm Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website that highlights your CRM expertise and digital communication projects. This gives you a chance to showcase your work and makes you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by researching the company and its CRM practices. Be ready to discuss how you can improve their systems and processes. Tailor your answers to show how your experience aligns with their needs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in the role and the organisation. Don’t miss out on this opportunity!
We think you need these skills to ace Crm Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CRM Manager. Highlight your experience with CRM platforms and any relevant digital communications work. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about CRM and data management. Share specific examples of how you've improved processes or engaged members in previous roles.
Showcase Your Data Skills: Since this role is all about data excellence, don’t shy away from showcasing your analytical skills. Mention any tools or methodologies you’ve used to maintain data integrity and improve user adoption.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible. Plus, we love seeing candidates who follow our preferred route!
How to prepare for a job interview at Comton Group
✨Know Your CRM Inside Out
Make sure you’re familiar with the CRM platforms mentioned in the job description, like OOMI, Salesforce, or HubSpot. Be ready to discuss your experience with these systems and how you've optimised processes in the past.
✨Showcase Your Data Management Skills
Prepare examples that highlight your meticulous approach to data management. Discuss how you've maintained data accuracy and integrity in previous roles, as this is crucial for the position.
✨Demonstrate Your Communication Prowess
Since the role involves digital communications, be prepared to talk about your experience in crafting campaigns and newsletters. Bring examples of how you’ve used data insights to drive engagement and improve messaging.
✨Engage with Their Mission
Research the organisation’s mission and values. Be ready to explain how your skills align with their goals of supporting collaboration and member engagement, showing that you’re not just a fit for the role but also for the company culture.
