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For Companies At a Glance
- Tasks: Manage customer accounts and process orders for international clients.
- Company: Dynamic company in West Bromwich with a focus on export sales.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Be the key contact for international customers and enhance your skills in export documentation.
- Qualifications: Experience in export documentation and strong customer service skills required.
- Other info: Join a collaborative team and contribute to continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
Location: West Bromwich
The Role
We are looking for an Export Sales Administrator to effectively manage customer accounts by ensuring orders are processed within agreed timeframes and all export documentation is completed accurately. This role plays a key part in maintaining a high-quality service to international customers. You will support International Sales Managers, act as a key point of contact for customers, and ensure all interactions are recorded accurately within company systems.
Key Responsibilities
- Process customer orders using computerised systems (currently SYSPRO), including order entry, inventory checks, debits, and credits.
- Act as the main point of contact for customers, International Sales Managers, and transport providers to ensure clear and timely communication.
- Manage orders from receipt through to dispatch, including export documentation, invoicing, and organising collections where required.
- Ensure full compliance with export regulations and country-specific customs requirements, liaising with external bodies when necessary.
- Work closely with internal departments regarding manufacturing, assembly, and despatch queries.
- Support responses to customer enquiries relating to stock availability, pricing, discounts, and basic technical queries.
- Maintain accurate records of all shipment documentation, including customer orders, manifests, and collection notes.
- Update despatch dates on SYSPRO and proactively notify customers of any changes.
- Follow company procedures for all administrative tasks.
- Undertake any other reasonable duties as requested by your manager.
- Act in accordance with health and safety policies, taking reasonable care of your own safety and that of others.
What We're Looking For
- Previous experience in export commercial documentation.
- Experience dealing with international customers.
- Good level of English and Mathematics.
- Computer literate, with intermediate or higher skills in Microsoft Word and Excel.
- Professional and confident telephone manner.
- Strong customer service skills and ability to build rapport.
- Able to work effectively both independently and as part of a team.
- Strong time management skills with the ability to prioritise workload.
- High attention to detail.
- Willing to share ideas and contribute to continuous improvement.
Export Sales Administrator - French Or German Speaking in Albion employer: Comton Group
Contact Detail:
Comton Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Sales Administrator - French Or German Speaking in Albion
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in export sales. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its international operations. Show us you understand the role and how you can contribute to maintaining high-quality service for customers.
✨Tip Number 3
Practice your language skills! If you're applying for a French or German speaking role, brush up on your business vocabulary. It’ll help you stand out during interviews and show us you’re ready to communicate effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Export Sales Administrator - French Or German Speaking in Albion
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in export sales and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you the perfect fit for our team at StudySmarter.
Show Off Your Language Skills: Since we’re looking for someone who speaks French or German, make sure to mention your language proficiency clearly. It’s a key part of the role, and we want to know how you can communicate with our international customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Comton Group
✨Know Your Export Regulations
Make sure you brush up on export regulations and customs requirements relevant to the role. Being able to discuss these confidently will show that you understand the complexities of the job and are ready to tackle them head-on.
✨Familiarise Yourself with SYSPRO
Since the company uses SYSPRO for order processing, it’s a good idea to get familiar with this system or similar software. If you can demonstrate your ability to navigate such systems during the interview, it’ll give you a leg up over other candidates.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully managed customer accounts in the past. Highlight your ability to build rapport and communicate effectively, as this role requires you to be the main point of contact for customers.
✨Demonstrate Attention to Detail
Since accuracy is key in managing export documentation and customer orders, be ready to discuss how you ensure precision in your work. You might even want to mention any tools or methods you use to keep track of details and deadlines.