At a Glance
- Tasks: Provide top-notch IT support to lawyers and staff using cutting-edge technologies.
- Company: Join a global law firm with a dynamic and supportive culture.
- Benefits: Competitive salary, bonus, hybrid work, and great benefits.
- Other info: Flexible shift patterns and excellent career growth opportunities.
- Why this job: Make a real impact by supporting users across diverse technologies.
- Qualifications: Experience in IT support and a passion for technology.
The predicted salary is between 47000 - 50000 £ per year.
Global Law Firm seeks IT Service Desk Analyst / IT Helpdesk Engineer to support users in the UK, EU and Asia. You will join the service desk team and provide support to a user base of around 1500 lawyers and business support staff using a range of technologies on a variable shift rotation basis (Day, Evening, Night, Weekend. 37.5 Hour Week).
The main focus of the role will be to provide high quality 1st and 2nd line IT support relating to desktop technologies including laptops, PC and mobile devices; Win11, O365 inc Outlook and MS Teams, LAN/Wireless and VPN connections/Citrix Remote Access, AD/GPo, Windows Server/Azure, InTune Endpoint Manager (mobile devices), DNS / DHCP settings etc.
This is an excellent opportunity to join a busy, customer-focused Service Desk supporting users across Microsoft 365, Azure, Intune, Citrix and a range of specialist legal applications (iManage, InTapp, Bighand, Litera, Carpe Diem, HigQ etc). You'll deliver first-line technical support, manage incidents through to resolution or escalation, and ensure an exceptional customer experience while meeting agreed SLAs.
Key Responsibilities:- Provide IT support via phone, email, and remote access.
- Manage incidents and requests in accordance with SLAs.
- Assist users with software and hardware issues.
- Document solutions and maintain knowledge base.
IT Service Desk Analyst - 12 Month FTC employer: Comtecs Ltd
Join a prestigious global law firm as an IT Service Desk Analyst, where you will be part of a dynamic and supportive team dedicated to delivering exceptional IT support to a diverse user base. With a hybrid working model in London, competitive salary, and a range of benefits, this role offers excellent opportunities for professional growth and development in a fast-paced environment. Embrace the chance to work with cutting-edge technologies while contributing to a culture that values collaboration, innovation, and employee well-being.
