IT Support Analyst / IT Support Engineer – Win11, O365, Intune, AD/GPo, EntraID, Exchange Online, Microsoft Defender, SCCM, LAN/WAN/VOIP. Permanent. South East London (3/2). c£40k +Benefits Established mid-sized organisation seeks an experienced 2nd Line ICT Support Analyst to provide hands-on technical support across a modern Microsoft-focused IT environment. Reporting to the ICT Director, you'll take ownership of support incidents through to resolution, providing both remote and face-to-face assistance while helping maintain secure, reliable desktop, cloud and infrastructure services. This is a broad 2nd Line Support role covering Windows 11, Microsoft 365, Intune, Entra ID, Exchange Online, Microsoft Defender and endpoint management, together with networking, Windows Server and end-user technologies. You'll troubleshoot a wide variety of technical issues, administer users and devices and contribute to upgrades, migrations, security and service improvement activities. Key Responsibilities: Log, own and resolve 2nd Line support incidents, prioritising business impact and keeping users informed. Support Windows 11, O365, Outlook, Teams, SharePoint Online and OneDrive. Administer O365 users, licences, groups, shared mailboxes and Exchange Online. Manage Microsoft Entra ID accounts, security groups, permissions and joiner/leaver processes. Troubleshoot MFA, Conditional Access, authentication and access issues. Deploy and manage laptops and mobile devices using Microsoft Intune and Windows Autopilot. Support endpoint health, patching, malware remediation and Microsoft Defender technologies. Support Microsoft Purview sensitivity labels, encryption and Data Loss Prevention controls. Troubleshoot TCP/IP, DNS, DHCP, Wi-Fi, LAN and VPN connectivity as well as VOIP Telephony Assist with Windows Server, file and print services, SCCM/MECM and meeting-room technologies. Support upgrades, migrations, backup checks, recovery testing and root-cause investigations. Provide user training, inductions and maintain technical and how-to documentation. We're looking for experienced 2nd Line Support Analysts or IT Support Engineers with strong Microsoft technology skills and a proactive, customer-focused approach. You will possess:
IT Support Analyst employer: Comtecs Ltd Careers
As a leading global law firm, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our London-based team offers competitive salaries, comprehensive benefits, and the opportunity to work on cutting-edge cybersecurity projects in a collaborative environment, ensuring that you are at the forefront of the industry while making a meaningful impact on our clients' security posture.
