IT Support Analyst - 1st/2nd Line, AD/GP, O365 c.30k
IT Support Analyst / Helpdesk Support Analyst - 1st & 2nd Line Support, Win10/Win11, MS Office, Windows Server AD/GPo/AD Connect/Entra, MS Office 365/MS Exchange, InTune/Endpoint Manager, LAN/Wireless/VPN, Permanent, Maidstone, Kent, £30k - £32k +Benefits.
Well established Managed Services Provider (MSP) and Datacentre Ops company seeks IT Support Analyst / Helpdesk Support Analyst to join the team and play a key role in the management of incidents, tickets and processes on the desk supporting clients across the UK.
***NOTE: This vacancy is offered by the IT Recruitment Division of Comtecs and is based within a MSP, with HQ based in the Maidstone, Kent.***
You will provide user and technical support over the phone, remotely and at the desktop providing high quality customer service at all times. You will work within a small team of IT Helpdesk Engineers and take a lead role where appropriate. As such you will gain a great deal of ownership and technological exposure, retaining input when escalating issues so as to develop technological expertise.
Working within this professional services environment the IT Support Analyst / Helpdesk Support Analyst will respond to users\' calls and emails providing 1st & 2nd line support across laptops, PC\'s, running Win10/Win11, MS O365, iPhone and Android mobile devices printers management with InTune/Endpoint Manager, printer networks and other desktop tools and technologies including MS Teams Video Conferencing facilities. You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), VoIP phone systems (basic support) as well as MS Office and other applications utilised by clients. Secondly, you will be responsible for managing the user profiles within Windows Server and MS Azure Active Directory / Group Policy, creating new user profiles and email accounts in MS O365. Troubleshooting issues with Active Directory/Group Policies will also be required.
We are searching for an IT Support Analyst / Helpdesk Analyst / Desktop Support Engineer / 1st & 2nd Line Support Engineer who has gained experience in both telephone and desktop support and is capable of providing 2nd line support across a range of desktop and some server technologies. Additionally you will need to be comfortable troubleshooting issues with additional software systems, connections and server comms issues, and be able to create users\' accounts in Windows Server Active Directory & MS Office 365 and manage both LAN and VPN connections; it is essential that you have previous experience of Active Directory as well as Office 365 experience and can demonstrate this at interview stage.
You may have been working as a 1st or 2nd line desktop support engineer in any professional office based environment such as a marketing agency, accountancy practice, construction firm, engineering consultancy, manufacturing company or other IT Managed Service Provider, or similar technical services environment. You will be looking for an opportunity to mix your support work with project work and gain further experience of a range of cutting endge Wintel technologies. Strong verbal and written communication skills are pre-requisite.
This is an excellent opportunity to join a well-established company within a role which offers career progression and substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack.
The offices are based in Maidstone but you will ideally be able to attend client sites locally and as such a Driving License and Car would be beneficial. Location easily commutable from Tonbridge/Tunbridge Wells, Ashford, Chatham, Gillingham, Rochester, Sittingbourne etc.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Help Desk Analyst (Maidstone)
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✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Comtecs Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Comtecs Group!
✨Direct Apply to Comtecs Group
Let's not forget to apply directly through the Comtecs Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Comtecs Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Comtecs Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Comtecs Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
