At a Glance
- Tasks: Support customers with their inquiries and build strong relationships.
- Company: Dynamic company offering a friendly and professional work environment.
- Benefits: Enjoy 25 days holiday, BUPA Healthcare, and other great perks.
- Other info: Hybrid working model with opportunities for personal growth.
- Why this job: Join a team where your communication skills can shine and make a difference.
- Qualifications: 1+ year in customer service and strong multitasking abilities.
The predicted salary is between 25000 - 30000 £ per year.
About the Role
Fixed‑term contract, office location: Cirencester, UK, with hybrid working (3 days in office, 2 days remote). We are looking for a professional, friendly team member to contribute to the success of our customer services operation.
Key Responsibilities
- Respond to customers’ requests promptly and professionally.
- Obtain and evaluate relevant information to progress enquiries.
- Build and maintain business relationships with customers.
- Liaise with customers by telephone, electronic communication or face‑to‑face.
- Maintain records of customer interactions, transactions, comments and disputes.
- Manage order‑related administration.
- Establish productive vendor relations to ensure quality of service to customers.
- Validate customer purchase orders and create internal sales orders.
- Communicate and coordinate with internal departments such as Training, Marketing, Purchasing, Sales, Finance.
- Advise customers of delivery dates and product information.
- Liaise with warehouse team on dispatch issues and requests.
- Respond to finance queries.
Qualifications / Requirements
- Previous experience in a similar customer service environment (1 year+).
- Expertise in managing multiple cases and adhering to SLAs/KPIs.
- Strong experience of relationship building and knowledge of pre‑ and post‑invoice customer service.
- Effective communication, negotiation and active‑listening skills.
- Skilled at multitasking, prioritising workload and demonstrating good time‑management.
- Attention to detail and the ability to work with a high degree of accuracy.
- Ability to handle stressful and difficult situations tactfully.
- Able to administer confidential financial and personal information appropriately.
- Computer literate with MS Office and MS Outlook.
Benefits
Competitive package with 25 days holiday, BUPA Healthcare, and other incentives.
Customer Service Coordinator (12 month Maternity Cover) employer: Comstor Europe
Join our dynamic team in Cirencester as a Customer Service Coordinator, where we prioritise a supportive work culture that values professionalism and teamwork. Enjoy a competitive benefits package, including 25 days of holiday and BUPA Healthcare, while benefiting from hybrid working arrangements that promote work-life balance. We are committed to your growth, offering opportunities to develop your skills in a collaborative environment that fosters strong relationships with both customers and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator (12 month Maternity Cover)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the role of Customer Service Coordinator, especially your relationship-building skills.
✨Tip Number 3
Be ready to showcase your multitasking abilities! Think of examples where you've successfully managed multiple tasks or cases at once. This is key for the role, so have those stories at the ready!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Coordinator (12 month Maternity Cover)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements to show us you're the perfect fit for the role.
Craft a Friendly Cover Letter:Your cover letter is your chance to shine! Keep it professional yet friendly, and explain why you want to join our team at StudySmarter. Share specific examples of how you've built relationships with customers in the past.
Showcase Your Communication Skills:Since this role involves liaising with customers and internal teams, make sure to demonstrate your effective communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Comstor Europe
✨Know Your Customer Service Basics
Brush up on your customer service principles and practices. Be ready to discuss your previous experiences in handling customer queries, managing relationships, and resolving issues. This will show that you understand the role and can hit the ground running.
✨Demonstrate Your Communication Skills
Since effective communication is key for this role, prepare examples that showcase your ability to communicate clearly and professionally. Think about times when you successfully navigated difficult conversations or built strong relationships with customers.
✨Showcase Your Multitasking Abilities
Be prepared to discuss how you manage multiple tasks and prioritise your workload. Use specific examples from your past roles where you successfully juggled various responsibilities while maintaining high standards of service.
✨Familiarise Yourself with the Company
Do some research on the company’s values, products, and services. Understanding their customer service approach will help you tailor your answers and demonstrate your genuine interest in contributing to their success.
