At a Glance
- Tasks: Support customers with their queries and build strong relationships.
- Company: Dynamic company offering a friendly and professional work environment.
- Benefits: Enjoy 25 days holiday, BUPA Healthcare, and more perks.
- Other info: Hybrid working model with opportunities for growth.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: 1+ year in customer service and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
Fixed‑term contract, office location: Cirencester, UK, with hybrid working (3 days in office, 2 days remote). We are looking for a professional, friendly team member to contribute to the success of our customer services operation.
Key Responsibilities
- Respond to customers’ requests promptly and professionally.
- Obtain and evaluate relevant information to progress enquiries.
- Build and maintain business relationships with customers.
- Liaise with customers by telephone, electronic communication or face‑to‑face.
- Maintain records of customer interactions, transactions, comments and disputes.
- Manage order‑related administration.
- Establish productive vendor relations to ensure quality of service to customers.
- Validate customer purchase orders and create internal sales orders.
- Communicate and coordinate with internal departments such as Training, Marketing, Purchasing, Sales, Finance.
- Advise customers of delivery dates and product information.
- Liaise with warehouse team on dispatch issues and requests.
- Respond to finance queries.
Qualifications / Requirements
- Previous experience in a similar customer service environment (1 year+).
- Expertise in managing multiple cases and adhering to SLAs/KPIs.
- Strong experience of relationship building and knowledge of pre‑ and post‑invoice customer service.
- Effective communication, negotiation and active‑listening skills.
- Skilled at multitasking, prioritising workload and demonstrating good time‑management.
- Attention to detail and the ability to work with a high degree of accuracy.
- Ability to handle stressful and difficult situations tactfully.
- Able to administer confidential financial and personal information appropriately.
- Computer literate with MS Office and MS Outlook.
Benefits
Competitive package with 25 days holiday, BUPA Healthcare, and other incentives.
Customer Service Coordinator (12 month Maternity Cover) in Cirencester employer: Comstor Europe
Join our dynamic team in Cirencester as a Customer Service Coordinator, where we prioritise a supportive work culture that values professionalism and teamwork. Enjoy a competitive benefits package, including 25 days of holiday and BUPA Healthcare, while benefiting from hybrid working arrangements that promote work-life balance. We are committed to your growth, offering opportunities to develop your skills and advance within the company, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator (12 month Maternity Cover) in Cirencester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Coordinator role, and who knows? They might just have the inside scoop on openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We want you to shine when discussing your experience with managing multiple cases and building relationships.
✨Tip Number 3
Show off your skills! When you get the chance, share specific examples of how you've handled stressful situations or improved customer satisfaction in previous roles. This will help you stand out as a candidate who can really contribute to the team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Coordinator (12 month Maternity Cover) in Cirencester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous customer service roles and any relevant achievements to show us you're the perfect fit for the Customer Service Coordinator position.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you want to join StudySmarter and how your background aligns with our needs. Be friendly and professional, just like we are!
Showcase Your Communication Skills:Since this role involves liaising with customers and internal teams, make sure your application demonstrates your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to be part of our team!
How to prepare for a job interview at Comstor Europe
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Coordinator. Familiarise yourself with the key tasks like managing customer enquiries and liaising with different departments. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since effective communication is crucial for this role, prepare examples of how you've successfully handled customer interactions in the past. Think about times when you resolved issues or built strong relationships. Practising these scenarios will help you articulate your experience clearly during the interview.
✨Demonstrate Your Multitasking Abilities
The job requires managing multiple cases and adhering to SLAs/KPIs, so be ready to discuss how you prioritise tasks and manage your time effectively. You could share specific instances where you juggled various responsibilities and still met deadlines, showcasing your organisational skills.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the company culture, team dynamics, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
