At a Glance
- Tasks: Support and maintain AWS environments, ensuring stability and performance for clients.
- Company: Join Rebura, a fast-growing AWS Consulting Partner with a collaborative culture.
- Benefits: Remote work flexibility, competitive salary, and opportunities for training and certification.
- Other info: Dynamic team environment with excellent career growth and learning opportunities.
- Why this job: Make a real impact by helping clients optimise their AWS cloud environments.
- Qualifications: Basic AWS support experience or pursuing AWS training; scripting skills are a plus.
The predicted salary is between 51750 - 63250 £ per year.
Vacancy No VN14900 Job Title AWS Support Engineer Office Location UK-London Hatton Gdn Alternative Office Location About the Role We are recruiting an AWS Support Engineer to join our successful Cloud Data Support Engineers team to support existing and clients with AWS cloud environment.
About the Role
We are recruiting an AWS Support Engineer to join our successful Cloud Data Support Engineers team to support existing and clients with AWS cloud environment.
You will support our customers, ensuring timely and effective response and resolution of incidents and requests. You will exceed customer expectations and improve SLA adherence.
This role is for you if you already have some basic AWS support experience or are actively pursuing training and certification in AWS.
Previous experience with a Managed Service Provider is preferable.
Location
Although the majority of this role can be undertaken remotely, there will be occasions where you will be required to attend our London office in Hatton Garden for meetings.
Therefore, applicants should be UK based and within commutable distance of London.
Shifts
There will be a requirement to cover the following shift pattern
- 8 Hour shifts between 7am – 7pm
- 07:00 – 16:00
- 08:30 – 17:30
- 10:00 – 19:00
- Your Key Responsibilities
• AWS Environment Support
- Support and maintain AWS environments for clients, ensuring stability, performance, security, and cost efficiency.
• Incident and Request Management
- Manage day-to-day incident and request tickets (Jira), meeting defined client SLAs.
- Implement Change Management Requests as needed.
- Proactive Issue Prevention
- Conduct incident and event trend analysis to anticipate issues and implement permanent solutions.
- Develop and maintain a knowledge base of known issues and solutions.
• Monitoring and Event Management
- Proactively monitor client AWS infrastructure, addressing issues through event management processes.
• Root Cause Analyses (RCAs)
- Perform RCAs following critical incidents to identify and address underlying issues and prevent recurrence.
• Documentation
- Create and maintain updated documentation for processes and configurations using confluence.
• Service Improvement Assistance
- Assist the Senior Engineer with Service Improvement tasks, contributing to automation, operational efficiency and continuous enhancement of offerings.
• Client Onboarding Support
- Assist and occasionally take the lead with the onboarding of new clients to support services.
• Client Meetings
- Participate in client meetings to provide updates, insights and recommendations that support AWS Maturity and operational improvement.
• Shift Participation
- Participate in the shift rota being available for Early, Day, and Late shifts as required.
- On-Call Participation
- Participate in On-Call rota, serving as the first escalation point for Critical client issues outside of business hours.
- Key Metrics
• Customer SLA Compliance
- Ensure timely and effective response and resolution of incidents and requests.
- Customer Satisfaction
- Maintain consistently high levels of customer satisfaction through proactive support and effective communication.
• Adherence to Policies and Processes
- Follow Rebura Policies, Processes and AWS MSP Partner best practices to maintain service quality and operational consistency.
- Consistently achieve positive client feedback scores.
• Training and Certification
- Actively pursue training and certification to enhance technical skills and stay updated with AWS technologies. Qualifications / Requirements Technical Skillset required:
• AWS Technologies
- Expose to and some experience of managing a range of AWS Services and solutions.
- Awareness of AWS Well architected framework and cloud governance practices is highly beneficial
• Scripting and Automation
- Basic scripting skills (e. g., Python, Bash) for automation tasks. (Preferable)
• Infrastructure as Code (Ia C)
- Proficiency in Terraform or Cloud Formation is mandatory, with experience in other Ia C tools being a plus.
• Monitoring Tools
- Proficient in using monitoring tools to ensure the health and performance of AWS environments.
About You
Required Experience, Skills & Competencies
• Customer-Centric Approach
- Prioritise client satisfaction, acting as a trusted extension of the customers team.
• Automation and Continuous Learning
- Demonstrate an automation-driven mindset with a commitment to continuous learning.
• Proactive and Adaptable
- A self-starter, highly proactive and always staying ahead and on top of tasks.
- Be a quick learner with a flexible attitude, thriving in the face of unexpected change and ambiguity.
• Team Collaboration
- Maintain empathy, appreciation, and understanding for all team members.
About Us
Rebura part of Westcon-Comstor is one of the fastest-growing AWS Consulting Partners.
We’re exclusively dedicated to using AWS technologies to help our customers increase productivity, scalability, cost efficiency, and security.
- Applications Close Date
- #J-18808-Ljbffr
AWS Support Engineer employer: Comstor Europe
Rebura is an exceptional employer that offers a dynamic and supportive work culture, perfect for those looking to make a significant impact in the cloud marketing space. With a competitive salary, generous benefits including 25 days holiday and BUPA healthcare, and opportunities for professional growth within a hybrid working environment, employees are empowered to thrive while contributing to innovative AWS consulting services. Join us in London and be part of a forward-thinking team that values creativity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land AWS Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Comstor Europe values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Comstor Europe might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Comstor Europe!
✨Direct Apply to Comstor Europe
Let's not forget to apply directly through the Comstor Europe website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace AWS Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Comstor Europe.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Comstor Europe. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Comstor Europe
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
