Customs Brokerage Supervisor (Bilingual Mandarin)
Location: London, UK
Employment Type: Full-Time, Permanent
Salary: £40,000-50,000/ Year
Industry: Transportation, Logistics, Supply Chain and Storage
Key Responsibilities:
- Oversee daily UK import and export customs clearance operations to ensure efficient and compliant processes.
- Lead and manage the customs team, allocate daily tasks effectively, and elevate overall team productivity and service quality.
- Review customs entry documentation to ensure data accuracy and compliance with HMRC and relevant regulatory requirements.
- Manage customs inspections, holds, clearance exceptions, and resolve issues by communicating promptly with clients, HMRC, and related authorities.
- Guide the team in resolving complex customs issues and continuously optimize operational workflows and standard procedures.
- Maintain smooth communication and collaboration with clients, warehouse, transportation teams, and overseas agents to ensure seamless clearance.
- Monitor UK customs policies and regulatory changes to ensure ongoing company compliance.
Requirements:
Basic Requirements
- Chinese speaking/background with legal entitlement to work in the UK.
- Fluent in Mandarin and proficient in English as a working language (capable of communicating effectively with clients and HMRC) due to the nature of the role involving frequent communication with Mandarin-speaking clients or partners.
- On-site position based near London Heathrow Airport.
Work Experience
- 3+ years of experience in UK customs brokerage or international logistics customs operations.
- Proven team management experience with a track record of leading a customs team in daily operations.
- Experience in air freight, freight forwarding, express courier, or cross-border logistics is preferred.
Professional Competencies
- Familiar with UK import/export clearance processes and HMRC regulations.
- Proficient in using CDS (Customs Declaration Service) and associated declaration systems.
- Solid understanding of HS Codes, Import VAT, Customs Duties, Rules of Origin, and compliance standards.
- Ability to independently handle customs inspections, clearance exceptions, and customer complaints.
- Strong risk identification ability and compliance awareness.
Core Competencies
- Strong sense of responsibility, detail-oriented, rigorous, and highly execution-focused.
- Excellent team management, communication, coordination, and customer service skills.
- Adaptable to a fast-paced logistics environment with strong stress management and problem-solving skills.
What We Offer:
- Competitive Compensation: Base Salary £40,000 – £50,000 per annum (commensurate with experience)
- Bonus: Annual Performance Bonus (Discretionary / Performance-based, non-guaranteed)
- Benefits: Statutory Pension scheme & 20 days paid annual leave + 8 UK bank holidays
- Growth: Strong career development opportunities and training
- Platform: A stable, growing international logistics platform with a professional team
