At a Glance
- Tasks: Provide 1st line IT support and troubleshoot various tech issues.
- Company: Rapidly expanding managed service provider in Gloucester.
- Benefits: Holiday allowance, pension, profit share, and Microsoft training.
- Other info: Join a dynamic team with a clear path for career progression.
- Why this job: Kickstart your IT career with excellent growth opportunities and hands-on experience.
- Qualifications: Previous 1st line support experience and strong people skills.
The predicted salary is between 30000 - 36400 £ per year.
I am seeking an IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Gloucester. The right IT Service Desk Engineer will possess excellent people skills and will have worked in a 1st line role previously. You will work across the spectrum of IT support in this role, getting involved in infrastructure project work as well as basic 1st line service desk queries. This is a great opportunity for the right person to take a step up into a Service Desk role in a busy MSP environment.
Responsibilities & Skills
- O365 support and administration
- Skills in Sharepoint, Azure queries, Teams, basic InTune support knowledge and experience
- Outlook and email support
- Responding to requests for support by logging and categorising incidents
- Troubleshooting and resolving issues
- Ensuring users are kept up to date and that SLAs are met
- Building, installing and configuring hardware and software
- Working on an IT Service Desk as well as working on live infrastructure projects
Benefits
- Holiday allowance
- Company pension
- Profit share scheme
- Microsoft training courses and certifications
- Fantastic opportunities for career progression
This represents a fantastic opportunity for a first line engineer to really progress their career in a forward-thinking company who provide excellent opportunities for career progression. There are countless examples of people who have progressed from the 1st line service desk through to the infrastructure team and beyond, and excellent training is on offer for the successful candidate. This is an urgent vacancy, so please apply early to avoid disappointment.
IT Service Desk Engineer employer: Computerworld Personnel
Join a dynamic and rapidly expanding managed service provider in Gloucester, where you will be part of a high-performing IT team dedicated to delivering exceptional support. With a strong focus on employee growth, we offer extensive training opportunities, including Microsoft certifications, alongside a competitive benefits package that includes a profit share scheme and generous holiday allowance. Our collaborative work culture encourages career progression, making this an ideal environment for those looking to advance their skills and take the next step in their IT career.
