At a Glance
- Tasks: Lead a dynamic IT support team and enhance service desk operations.
- Company: Growing Managed Service Provider based in Devon, offering remote work with site visits.
- Benefits: Competitive salary up to £35,000 and opportunities for professional growth.
- Other info: Exciting opportunity for career advancement in a supportive environment.
- Why this job: Make a real impact by improving processes and delivering high-quality client service.
- Qualifications: Experience in IT support leadership and strong organisational skills required.
The predicted salary is between 35000 - 35000 £ per year.
I'm working with a growing Managed Service Provider in Devon who are looking for a Head of Service Desk to take ownership of their IT support function. This is a great role for someone who enjoys structure, improving processes, and leading a small but busy technical team day-to-day. You’ll be the person who keeps the wheels turning, managing ticket flow, supporting the engineers around you, and making sure clients get a reliable, high‑quality service.
Day-to-Day Responsibilities include:
- Running the day-to-day operation of the service desk
- Making sure tickets are triaged, prioritised and resolved within agreed SLAs
- Leading, mentoring and developing a small Support team
- Acting as an escalation point for more complex issues
- Monitoring ticket queues, workloads and response times
- Keeping communication clear and consistent with clients
- Reviewing recurring issues and driving process improvements
- Maintaining documentation, processes and a strong knowledge base
What they are looking for:
- Experience in a senior Service Desk or IT Support leadership role
- MSP background preferred
- Strong organisational and workload management skills
- Solid technical understanding across Microsoft environments (Windows, AD, M365)
- Basic networking knowledge (DNS, DHCP, VPNs, TCP/IP)
- Team Lead/Management Experience
Desirable skills include:
- MSP Background
- ITIL Knowledge or Qualification
This is a really exciting opportunity! Apply now if you like the sound of the role to not miss out!
Head of Service Desk employer: Computerworld Personnel
Join a dynamic Managed Service Provider in Devon, where you will lead a dedicated team in delivering exceptional IT support. With a focus on employee development and a collaborative work culture, this role offers the chance to enhance your leadership skills while enjoying the flexibility of remote work combined with site visits. Benefit from a supportive environment that values process improvement and innovation, making it an ideal place for those seeking meaningful career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Desk
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups or webinars, and don’t be shy about letting people know you’re on the hunt for a Head of Service Desk role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and leadership skills. Think about how you can demonstrate your experience in managing service desks and improving processes. We want to see you shine when it comes to discussing your past achievements!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that excite you, and tailor your approach to show why you’d be a great fit for their team!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to highlight why you’re the perfect candidate for the Head of Service Desk position.
We think you need these skills to ace Head of Service Desk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant MSP background to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for the Head of Service Desk role. Share specific examples of how you've improved processes or led teams in the past.
Showcase Your Technical Skills:Don’t forget to mention your technical expertise, especially with Microsoft environments and networking basics. We want to see how you can support our engineers and clients effectively.
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. It helps us keep track of applications and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Computerworld Personnel
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Microsoft environments and basic networking concepts. Be ready to discuss how you've handled complex issues in the past and how you can apply that experience to lead a service desk effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and mentored a team before. Highlight your experience in managing workloads and improving processes, as this role requires strong organisational skills and the ability to keep a busy team on track.
✨Understand the Company Culture
Research the Managed Service Provider and understand their values and mission. Tailor your responses to show how you align with their goals and how you can contribute to maintaining high-quality service for clients.
✨Ask Insightful Questions
Prepare thoughtful questions about the service desk operations and the challenges they face. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
