At a Glance
- Tasks: Drive customer success and resolve software issues in a dynamic B2B environment.
- Company: Join a leading tech company in Bristol focused on innovation and customer satisfaction.
- Benefits: Enjoy 25 days holiday, private healthcare, and flexible benefits tailored for you.
- Other info: Opportunity for travel and growth in a fast-paced, supportive environment.
- Why this job: Be the key link between customers and tech teams, making a real impact.
- Qualifications: Experience in software support or IT roles with strong problem-solving skills.
The predicted salary is between 45000 - 50000 € per year.
Customer success focused role in Bristol, 3 days per week in the office, 4 days during training. Up to £50k.
Experience within a software environment, MSP, or App support is highly desirable.
Benefits include:
- 25 days holiday plus bank holidays
- Private Healthcare
- Incentive
- Other flexible benefits to choose from
I am working with a B2B Technology business in Bristol who are looking for a tech-savvy support manager to drive customer success and act as a key conduit for problem resolution for their customers. This role will provide training on the relevant software that they use; however, you should have a good understanding of software or IT support in a customer-facing role. You might be someone looking to move from App support, MSP, or SaaS business.
Engagement and communication are very important to drive customer success. You will also help to train customers on fault resolution, cascading technical information to non-technical stakeholders and vice versa. You will act as a midpoint between software engineers, customers, and field engineers to ensure swift resolution to issues. You should enjoy engaging with customers and be happy to travel to customer sites on occasion when a remote fix can't be found. This will be infrequent but as needed, which could involve travelling abroad at times.
Skills required:
- Customer support in a B2B environment
- Experience with problem solving or ticket resolution within a software or IT environment
- The ability to learn new technologies
- Dealing with escalated support issues
Soft Skills required:
- Excellent stakeholder communication skills
- Proactive customer success mindset
- Great at cascading feedback
Desirable skills:
- Experience in a highly technical or scientific environment
- Experience with training, upskilling, or education of customers/colleagues
This is an urgent vacancy; if you would like to be considered, then please apply quoting reference AR102995. Please note as we receive a high level of applications, we can only respond to applicants whose skills match our requirements.
Software Support Manager employer: Computerworld Personnel Ltd
Join a dynamic B2B Technology business in Bristol as a Software Support Manager, where you will thrive in a customer-centric environment that prioritises engagement and communication. With a competitive salary of up to £50k, generous benefits including 25 days holiday plus bank holidays, private healthcare, and flexible perks, this role offers excellent opportunities for professional growth and development. Embrace the chance to work closely with both customers and technical teams, ensuring swift problem resolution while enjoying a supportive and collaborative work culture.
Contact Detail:
Computerworld Personnel Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in customer success or software support. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer support and problem resolution. We recommend role-playing with a friend to get comfortable discussing your experience and how you handle escalated issues.
✨Tip Number 3
Showcase your soft skills! During interviews, highlight your communication abilities and proactive mindset. Share examples of how you've successfully engaged with customers and resolved their issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Software Support Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Software Support Manager. Highlight your experience in software environments and customer support, and don’t forget to mention any relevant skills that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer success and how your background makes you the perfect fit for this role. Be sure to mention your problem-solving skills and any experience with training or upskilling.
Showcase Your Soft Skills:In a customer-facing role like this, soft skills are key! Make sure to highlight your excellent communication skills and proactive mindset in both your CV and cover letter. We want to see how you engage with customers and handle escalated issues.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Computerworld Personnel Ltd
✨Know Your Software Inside Out
Make sure you have a solid understanding of the software you'll be supporting. Brush up on common issues and solutions, as well as any recent updates or features. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Success Mindset
Prepare examples that highlight your proactive approach to customer success. Think about times when you've gone above and beyond to resolve an issue or improve a customer's experience. This will demonstrate that you understand the importance of engagement and communication in this role.
✨Practice Problem-Solving Scenarios
Anticipate potential problem-solving scenarios that may come up during the interview. Be ready to discuss how you would handle escalated support issues or train customers on fault resolution. This will showcase your critical thinking skills and ability to communicate technical information effectively.
✨Engage with Your Interviewers
Remember, interviews are a two-way street! Ask insightful questions about the company's approach to customer success and how they measure it. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
