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- Tasks: Provide IT support in an educational setting, solving hardware and software issues.
- Company: Join a dynamic team dedicated to enhancing technology in education.
- Benefits: Enjoy a generous pension, discounts, free lunches, and on-site health services.
- Why this job: Make a real impact while working in a supportive and collaborative environment.
- Qualifications: Experience with IT support, Windows 10, Office365, and basic networking skills required.
- Other info: This is an urgent vacancy; apply early to secure your chance!
The predicted salary is between 27000 - 35000 £ per year.
I am seeking an IT Technician to work within an educational environment. The role will be working Monday - Friday on-site. You will be handling hardware, software, network, and telephony support, whilst working alongside other technicians. The successful IT Technician will provide support either face-to-face, email or phone to a network of internal customers, and will ensure that all problems are either solved or escalated to the correct members of the IT team. You will provide support to bespoke software and hardware devices as well as having strong experience in the Microsoft Office family of products.
Benefits:
- 6% pension contributions
- Generous discount on school fees
- Free lunch
- Cycle to work scheme
- Staff wellbeing
- Free access to on-site doctor and nurses
As the successful IT Technician, you will have knowledge in most of the following:
- IT Support experience
- Windows 10 support and troubleshooting experience
- Supporting Office365
- Windows Server and Azure experience
- Hardware support and troubleshooting experience
- Telephony support
- Application support
- Active Directory
- Basic Exchange queries
- Basic Networking skills
- DNS/DHCP
This is an urgent vacancy, so please apply early to avoid disappointment. If you are interested in this role of IT Support Technician, please contact Alex MacDermott directly.
IT Technician employer: Computerworld Personnel Ltd
Contact Detail:
Computerworld Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10, Office365, and Azure. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar educational environments. They can provide insights into the company culture and the specific challenges faced by IT Technicians, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare for common technical questions related to troubleshooting hardware and software issues. Practising how to articulate your problem-solving process can demonstrate your critical thinking skills and technical expertise.
✨Tip Number 4
Showcase your customer service skills, as this role involves supporting internal customers. Think of examples where you've successfully resolved issues or provided excellent support, and be ready to share these experiences during your interview.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly with Windows 10, Office365, and any hardware troubleshooting. Use specific examples to demonstrate your skills in these areas.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the IT Technician role. Mention your experience in providing face-to-face support and your ability to work collaboratively with other technicians.
Highlight Relevant Skills: In your application, emphasise your knowledge of Active Directory, basic networking skills, and any experience with Azure or Windows Server. This will show that you meet the technical requirements of the job.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT role.
How to prepare for a job interview at Computerworld Personnel Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10, Office365, and any other relevant software. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past.
✨Demonstrate Your Communication Skills
Since you'll be providing support to internal customers, it's crucial to show that you can communicate technical information clearly. Practice explaining complex concepts in simple terms.
✨Showcase Your Teamwork Abilities
You'll be working alongside other technicians, so highlight your experience in collaborative environments. Share examples of how you've successfully worked with others to solve problems.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific IT issues or customer interactions. Think through potential scenarios and how you would approach them, focusing on problem-solving and escalation processes.
