IT Support Engineer

IT Support Engineer – Bristol (Hybrid) – £25,500 – £27,000 We have an excellent opportunity for an IT Support Engineer to join a leading professional services organisation during a period of growth. This role will involve assisting internal users on their IT issues, ranging across their Microsoft and Application suite. You\’ll be joining a talented IT Team, picking up the phone, emails and tickets, ensuring you are working to agreed SLAs. Benefits for the IT Support Engineer 23 days + bank holiday rising to 28 + bank Buy or sell holiday Healthcare plan Pension contribution rising with service Life Assurance Cycle to work scheme Enhance maternity and paternity Key Responsibilities for the IT Support Engineer: Acting as the first point of contact for all helpdesk calls, emails and alerts Assisting users remotely or face to face, offering deskside support when needed. Working closely with team leaders and senior management ensuring tickets are escalated and resolved where needed. Researching and documenting solutions to problems on the companies knowledge base. Required Skills & Experience of the IT Support Engineer: Good working knowledge of Windows operating systems (10/11) Experience with Office365 applications and environment Understanding of Active Directory and Windows Server Basic networking skills (TCP/IP, DNS and DHCP) Excellent communication skills both written and verbal If you are interested in this role, please contact Alex directly on alexm@hunterselection.co.uk. #J-18808-Ljbffr