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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support for desktop, network, and application issues.
- Company: Public sector organisation based near Gloucester with a focus on service excellence.
- Benefits: Competitive daily rate, hands-on experience, and a chance to enhance your IT skills.
- Why this job: Join a dynamic team and make a real difference in user support.
- Qualifications: Experience in IT support, good communication skills, and relevant security clearance preferred.
- Other info: On-site role with opportunities for professional growth and development.
The predicted salary is between 36000 - 48000 £ per year.
Overview
IT Service Desk Technician – Gloucester (on site and must be able to drive) – 6-Month Contract – £180-£200/day inside IR35
Summary
I\’m seeking an experienced IT Service Desk Technician for a public sector organisation based just outside of Gloucester.
Responsibilities
- Working through technical issues related to desktop, laptop, network, and application issues.
- Providing 1st and 2nd line support to internal users via telephone, self-service portal, emails, and in-person walk-ups.
- Support users with Microsoft Office 2016/365, Windows 10/11, Outlook, SharePoint, and other Microsoft tools.
- Experience with Intune or SCCM
- Experence with Active Directory
- Logging and managing tickets in the businesses ITSM
- Working with escalation points in line with agreed service levels.
- Visit user desks or remote offices when required to provide on-site support
- Maintain accurate asset and configuration records.
- Understanding of ITIL processes
- Experience with ITSM tools.
- Excellent communication skills
Qualifications
- Must have NPPV3, SC, or DV Clearance is highly desirable.
- On-site Gloucester based role and able to drive
- Good communication and customer service skills
How to apply
If you are interested in this role or looking for something similar, please contact Alex directly on alexm@hunterselection.co.uk
If you are interested in this position please click \’apply\’.
Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.
Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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IT Service Desk Technician employer: Computerworld Personnel Ltd
Contact Detail:
Computerworld Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in similar roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on common IT Service Desk scenarios. Think about how you’d handle specific technical issues and customer service situations. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your skills! If you have experience with Microsoft tools or ITIL processes, be ready to discuss them in detail. We love seeing candidates who can back up their claims with real-world examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for talented individuals like you to join our team.
We think you need these skills to ace IT Service Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Technician role. Highlight your experience with Microsoft tools, ticket management, and any relevant ITIL knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your customer service skills and any specific experiences that relate to the responsibilities listed in the job description.
Show Off Your Communication Skills: Since this role involves a lot of user interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Computerworld Personnel Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Office 2016/365, Windows 10/11, and other tools mentioned in the job description. Be ready to discuss how you've tackled technical issues in the past, especially with desktop and network problems.
✨Show Off Your Customer Service Skills
Since this role involves providing support to internal users, it's crucial to demonstrate your excellent communication and customer service skills. Prepare examples of how you've successfully resolved user issues and maintained a positive attitude under pressure.
✨Familiarise Yourself with ITIL and ITSM Tools
Understanding ITIL processes and being familiar with ITSM tools is key for this position. Brush up on these concepts and be prepared to discuss how you've applied them in previous roles or how you would approach ticket management.
✨Prepare for On-Site Scenarios
Since the role requires on-site support, think about how you would handle situations where you need to visit user desks or remote offices. Have a few scenarios in mind that showcase your problem-solving skills and adaptability in different environments.
