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- Tasks: Support IT systems across five sites, troubleshoot issues, and assist with case management updates.
- Company: Join a well-known client in the Devizes area, part of a dynamic IT team.
- Benefits: Earn up to £36,000, enjoy 25 days holiday, and get your birthday off!
- Why this job: Gain hands-on experience in IT support while working in a collaborative environment.
- Qualifications: Proficient in IT, strong communication skills, and eager to learn new technologies.
- Other info: Opportunity for professional growth and development in a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
I am seeking a case management IT Support Analyst to work on-site across 5 different sites for a well-known client based in the Devizes area. The right candidate will be part of the IT team, assisting with the implementation, maintenance, and control of IT systems within the office at all locations, as directed by the departmental manager. Additionally, the role involves supporting the IT systems and software developer in updating and recommending changes to the case management systems.
Benefits of this role include:
- Salary up to £36,000
- Pension scheme
- 25 days holiday
- Shutdown days at Christmas
- Bank Holidays
- Birthday off
Key Responsibilities include:
- Support case management scripting, troubleshoot issues, and identify areas for process improvement.
- Provide first-line technical support to staff, ensuring effective use of IT resources.
- Assist with the setup and configuration of peripheral equipment.
- Support staff training on operating systems, software packages, and applications.
- Maintain positive working relationships with colleagues and supervisors.
- Perform additional duties as assigned by the departmental manager, with formal review if duties change significantly over time.
Essential skills needed:
- Ability to work independently with minimal supervision
- Proficient keyboard skills and solid computer knowledge
- Professional and friendly telephone manner
- Strong verbal and written communication skills
- Capable of using initiative and working effectively within a team
- Skilled at prioritising tasks and managing time efficiently
- Eager to develop and expand technical knowledge
- Remains calm and composed under pressure
- Well-organised with strong time management skills
- Detail-oriented and focused
- Keeping up to date with current IT trends and advancements
Desirable skills include:
- Lexis Nexis
- Visual files
- SOS Practice Manager / Connect
- Microsoft Windows operating system
- Microsoft Windows Servers
- Querying Progress or Microsoft SQL Server databases
- Microsoft Active Directory
- Microsoft 365 and Azure online services
- Server virtualization (e.g., VMware or Hyper-V)
- Smartphone apps (e.g., Apple / Google)
- Anti-Virus / Malware services
- Web Filtering
- LAN/WAN
- VoIP Telephone services
- Business printing services
If you are interested in this position, please click 'apply'.
Case Management IT Support Analyst employer: Computerworld Personnel Ltd
Contact Detail:
Computerworld Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Management IT Support Analyst
✨Tip Number 1
Familiarise yourself with the specific case management systems mentioned in the job description, such as Lexis Nexis and SOS Practice Manager. Having hands-on experience or knowledge about these systems can set you apart from other candidates.
✨Tip Number 2
Demonstrate your problem-solving skills by preparing examples of how you've successfully troubleshot IT issues in the past. Be ready to discuss these scenarios during the interview to showcase your ability to handle similar challenges in this role.
✨Tip Number 3
Highlight your communication skills by preparing to discuss how you've effectively trained staff on IT systems before. This will show that you can provide first-line support and help others utilise IT resources efficiently.
✨Tip Number 4
Stay updated on current IT trends and advancements, especially those related to case management systems and cloud services like Microsoft 365 and Azure. Being knowledgeable about the latest technologies will demonstrate your eagerness to develop and expand your technical knowledge.
We think you need these skills to ace Case Management IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your IT support experience, particularly with case management systems and any specific software mentioned.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains how your skills align with the responsibilities listed. Mention your ability to work independently and your strong communication skills.
Highlight Technical Skills: In your application, emphasise your technical skills, especially those related to Microsoft Windows, SQL Server, and any other technologies mentioned in the job description. Provide examples of how you've used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Computerworld Personnel Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge, especially regarding case management systems and the specific software mentioned in the job description. Highlight any experience you have with Microsoft SQL Server, Active Directory, or server virtualisation.
✨Demonstrate Problem-Solving Abilities
Since the role involves troubleshooting and process improvement, be ready to share examples of how you've successfully resolved IT issues in the past. This will show your potential employer that you can handle challenges effectively.
✨Emphasise Communication Skills
As you'll be providing first-line support, strong verbal and written communication skills are essential. Practice explaining technical concepts in simple terms, as you may need to train staff or assist them over the phone.
✨Prepare Questions About the Role
Having insightful questions ready shows your interest in the position and the company. Ask about the team dynamics, ongoing projects, or how success is measured in this role to demonstrate your enthusiasm and engagement.
