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For Companies At a Glance
- Tasks: Provide hands-on IT support and improve core business systems.
- Company: Join a well-established organisation focused on user experience.
- Benefits: Enjoy 25 days holiday, private healthcare, and a bonus scheme.
- Why this job: Make a real impact while enhancing your IT skills in a supportive environment.
- Qualifications: Experience in IT support and familiarity with Microsoft technologies required.
- Other info: Great career growth opportunities in a dynamic workplace.
The predicted salary is between 30000 - 35000 £ per year.
IT Support Analyst – Taunton – £30,000-£35,000 + Benefits
We\’re recruiting an IT Support Analyst to join a well-established organisation with a strong focus on systems, processes and user experience. This is a hands‑on role combining day‑to‑day IT support with involvement in the support and improvement of core business systems.
You’ll work closely with users across the organisation, supporting both standard IT services and a central case management platform.
Benefits for the IT Support Analyst
- 25 days holiday plus bank holidays (increasing with service)
- Enhanced pension
- Bonus scheme
- Private healthcare
- Life assurance
- Sickness benefit allowance
- Cycle to work scheme
- Health and wellbeing benefits
- Employee discount scheme
As an IT Support Analyst, you will:
- Provide day‑to‑day IT support across applications, systems and hardware.
- Support and maintain a case management system, including configuration, user support and documentation.
- Assist with system upgrades, enhancements, testing and change activity.
- Create and maintain clear system and process documentation.
- Support basic data tasks, including checks, maintenance and simple reporting.
- Manage support requests via phone, email and in person, delivering a professional service.
What you’ll bring as the IT Support Analyst
- Experience in a hands‑on IT support role within a professional or corporate environment.
- Previous exposure to case management or workflow‑based systems.
- Strong experience supporting Microsoft technologies (M365, Active Directory, Exchange).
- Basic understanding of database concepts and structured data.
- Ability to balance user support with ongoing system improvement work.
- Clear communicator with strong problem‑solving skills and attention to detail.
If you are interested in this position please click \’apply\’.
No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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IT Support Analyst in Bristol employer: Computerworld Personnel Ltd
Contact Detail:
Computerworld Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle user issues or system upgrades. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website that highlights your IT projects, case management experience, and any relevant certifications. This gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 4
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you, and tailor your approach to each one. It’s all about finding the right fit!
We think you need these skills to ace IT Support Analyst in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your hands-on IT support experience and any relevant skills, especially with Microsoft technologies and case management systems. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your experience aligns with our focus on user experience. Keep it friendly and professional – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled IT issues in the past. We’re looking for clear communicators who can solve problems effectively, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the latest updates. Plus, it’s super easy – just click 'apply' and follow the prompts!
How to prepare for a job interview at Computerworld Personnel Ltd
✨Know Your Tech
Brush up on your knowledge of Microsoft technologies like M365, Active Directory, and Exchange. Be ready to discuss how you've used these tools in previous roles, as this will show your hands-on experience and technical prowess.
✨Understand the Role
Familiarise yourself with case management systems and workflow-based processes. Think about how you can contribute to improving these systems and be prepared to share any relevant experiences or ideas during the interview.
✨Communicate Clearly
As an IT Support Analyst, you'll need to communicate effectively with users. Practice explaining technical concepts in simple terms, and be ready to demonstrate your problem-solving skills through examples from your past work.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer about the organisation's IT support processes and user experience focus. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
