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- Tasks: Provide 1st line IT support and troubleshoot various tech issues.
- Company: Rapidly expanding managed service provider in Gloucester.
- Benefits: Competitive salary, holiday allowance, pension, and Microsoft training.
- Why this job: Kickstart your IT career with excellent growth opportunities and hands-on experience.
- Qualifications: Previous 1st line support experience and strong people skills.
- Other info: Join a dynamic team with a clear path for career progression.
The predicted salary is between 25000 - 35000 £ per year.
I am seeking an IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Gloucester. The right IT Service Desk Engineer will possess excellent people skills and will have worked in a 1st line role previously. You will work across the spectrum of IT support in this role, getting involved in infrastructure project work as well as basic 1st line service desk queries. This is a great opportunity for the right person to take a step up into a Service Desk role in a busy MSP environment.
Responsibilities & Skills
- O365 support and administration
- Skills in Sharepoint, Azure queries, Teams, basic InTune support knowledge and experience
- Outlook and email support
- Responding to requests for support by logging and categorising incidents
- Troubleshooting and resolving issues
- Ensuring users are kept up to date and that SLAs are met
- Building, installing and configuring hardware and software
- Working on an IT Service Desk as well as working on live infrastructure projects
Benefits
- Holiday allowance
- Company pension
- Profit share scheme
- Microsoft training courses and certifications
- Fantastic opportunities for career progression
This represents a fantastic opportunity for a first line engineer to really progress their career in a forward-thinking company who provide excellent opportunities for career progression. There are countless examples of people who have progressed from the 1st line service desk through to the infrastructure team and beyond, and excellent training is on offer for the successful candidate. This is an urgent vacancy, so please apply early to avoid disappointment.
IT Service Desk Engineer in Bristol employer: Computerworld Personnel Ltd
Contact Detail:
Computerworld Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in service desks or MSPs. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your O365, SharePoint, and Azure skills. We all know that technical questions can pop up, so being ready to showcase your knowledge will definitely give you an edge.
✨Tip Number 3
Show off your people skills! As an IT Service Desk Engineer, you'll be dealing with users daily. Practice explaining technical issues in simple terms, and be ready to demonstrate your patience and communication skills during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Service Desk Engineer in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st line support and any relevant IT skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your O365, SharePoint, and Azure knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this opportunity and how your people skills make you a great fit for our high-performing team. Keep it friendly and professional!
Showcase Your Problem-Solving Skills: In your application, mention specific examples of how you've troubleshot and resolved IT issues in the past. We love seeing candidates who can demonstrate their ability to keep users updated and meet SLAs.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Computerworld Personnel Ltd
✨Know Your Tech
Brush up on your knowledge of O365, SharePoint, Azure, and Teams. Be ready to discuss your experience with these tools, as they are crucial for the role. Showing that you can troubleshoot and resolve issues will impress the interviewers.
✨Show Off Your People Skills
As an IT Service Desk Engineer, you'll be interacting with users regularly. Prepare examples of how you've effectively communicated with non-technical users in the past. Highlighting your ability to keep users informed and satisfied will set you apart.
✨Understand SLAs
Familiarise yourself with Service Level Agreements (SLAs) and their importance in a service desk environment. Be prepared to discuss how you’ve ensured SLAs were met in previous roles, as this shows your commitment to quality service.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s IT infrastructure and future projects. This not only shows your interest in the role but also demonstrates your eagerness to contribute to the team’s success.
