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- Tasks: Lead a dynamic service desk team and enhance IT support processes.
- Company: Growing Managed Service Provider in Devon with a focus on innovation.
- Benefits: Competitive salary, remote work flexibility, and career development opportunities.
- Why this job: Make a real impact by improving IT services and leading a passionate team.
- Qualifications: Experience in IT support leadership and strong organisational skills.
- Other info: Exciting opportunity for growth in a supportive environment.
The predicted salary is between 28000 - 42000 £ per year.
I'm working with a growing Managed Service Provider in Devon who are looking for a Head of Service Desk to take ownership of their IT support function. This is a great role for someone who enjoys structure, improving processes, and leading a small but busy technical team day-to-day. You’ll be the person who keeps the wheels turning, managing ticket flow, supporting the engineers around you, and making sure clients get a reliable, high-quality service.
Day-to-Day Responsibilities include:
- Running the day-to-day operation of the service desk
- Making sure tickets are triaged, prioritised and resolved within agreed SLAs
- Leading, mentoring and developing a small Support team
- Acting as an escalation point for more complex issues
- Monitoring ticket queues, workloads and response times
- Keeping communication clear and consistent with clients
- Reviewing recurring issues and driving process improvements
- Maintaining documentation, processes and a strong knowledge base
What they are looking for:
- Experience in a senior Service Desk or IT Support leadership role
- MSP background preferred
- Strong organisational and workload management skills
- Solid technical understanding across Microsoft environments (Windows, AD, M365)
- Basic networking knowledge (DNS, DHCP, VPNs, TCP/IP)
- Team Lead/Management Experience
Desirable skills include:
- MSP Background
- ITIL Knowledge or Qualification
This is a really exciting opportunity! Apply now if you like the sound of the role to not miss out!
Head of Service Desk in Bristol employer: Computerworld Personnel Ltd
Contact Detail:
Computerworld Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Desk in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in Managed Service Providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and leadership experience. Be ready to discuss how you've improved processes and managed teams in previous roles. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've triaged and resolved complex issues in the past. This will demonstrate your capability to handle the responsibilities of the Head of Service Desk.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Head of Service Desk in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant MSP background to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Head of Service Desk role. Share specific examples of how you've improved processes or led teams in the past.
Showcase Your Technical Skills: Since we’re looking for someone with solid technical understanding, don’t forget to mention your experience with Microsoft environments and basic networking knowledge. We love seeing that expertise!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Computerworld Personnel Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Microsoft environments and basic networking concepts. Being able to discuss Windows, AD, M365, and even DNS or DHCP will show that you’re not just a leader but also technically savvy.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed a team in the past. Think about specific situations where you mentored someone or improved team performance. This will demonstrate your capability to manage and inspire a small support team.
✨Understand the Service Desk Dynamics
Familiarise yourself with service desk operations, including ticket triaging and SLAs. Be ready to discuss how you would handle ticket flow and ensure high-quality service delivery. This shows you understand the day-to-day challenges of the role.
✨Process Improvement Mindset
Think about past experiences where you identified recurring issues and implemented process improvements. Be prepared to share these examples, as they highlight your proactive approach and commitment to enhancing service quality.