At a Glance
- Tasks: Provide top-notch IT support and troubleshoot issues in a dynamic environment.
- Company: Rapidly expanding managed service provider based in Gloucester.
- Benefits: Competitive salary, holiday allowance, pension, profit share, and Microsoft training.
- Other info: Great opportunities for career progression in a busy MSP environment.
- Why this job: Join a high-performing team and elevate your career in IT support.
- Qualifications: Experience in IT support with skills in O365, SharePoint, and troubleshooting.
The predicted salary is between 29000 - 29000 £ per year.
I am seeking a 1st/2nd Line IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Gloucester. The right IT Service Desk Engineer will possess excellent people skills and will have worked in a similar role previously. You will work across the spectrum of IT support in this role, getting involved in infrastructure project work as well as service desk queries. This is a great opportunity for the right person to take a step up into a Service Desk role in a busy MSP environment.
The successful IT Service Desk Engineer will be working in the following areas and will possess the below skills:
- O365 support and administration
- Skills in Sharepoint, Azure queries, Teams, basic InTune support knowledge and experience
- Outlook and email support
- Responding to requests for support by logging and categorising incidents
- Troubleshooting and resolving issues
- Ensuring users are kept up to date and that SLAs are met
- Building, installing and configuring hardware and software
- Working on an IT Service Desk as well as working on live infrastructure projects
Benefits of the company/role include:
- Holiday allowance
- Company pension
- Profit share scheme
- Microsoft training courses and certifications
- Fantastic opportunities for career progression.
Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position.
1st/2nd Line Service Desk Technician in Bristol employer: Computerworld Personnel Ltd
Join a dynamic and rapidly expanding managed service provider in Gloucester, where you will be part of a high-performing IT team dedicated to delivering exceptional support. With a strong focus on employee growth, the company offers fantastic opportunities for career progression, alongside benefits such as a competitive salary, holiday allowance, company pension, and access to Microsoft training courses and certifications. Embrace a collaborative work culture that values your contributions and fosters professional development in a busy MSP environment.
Contact Details:
Computerworld Personnel Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st/2nd Line Service Desk Technician in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in managed service providers. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or a casual coffee, be ready to discuss your experience with O365, SharePoint, and troubleshooting. We want to see your passion for IT support shine through!
✨Tip Number 3
Prepare for the interview! Research common questions for 1st/2nd Line Service Desk roles and practice your answers. We recommend focusing on scenarios where you've successfully resolved issues or improved processes—this is your time to impress!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 1st/2nd Line Service Desk Technician in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with O365, SharePoint, and any other relevant tech skills. We want to see how your background fits the role, so don’t be shy about showcasing your previous service desk experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re excited about this role and how your people skills will help you thrive in our busy MSP environment. Keep it friendly and professional!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've troubleshot and resolved IT issues in the past. We love seeing candidates who can think on their feet and keep users updated while meeting SLAs.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Computerworld Personnel Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of O365, SharePoint, Azure, and Teams. Be ready to discuss your experience with these tools and how you've used them in previous roles. This will show that you're not just familiar with the tech but can also troubleshoot effectively.
✨Show Off Your People Skills
As a Service Desk Technician, you'll be dealing with users regularly. Prepare examples of how you've successfully communicated with non-technical users or resolved conflicts. Highlighting your people skills can set you apart from other candidates.
✨Demonstrate Problem-Solving Abilities
Be ready to walk through a couple of troubleshooting scenarios during the interview. Think about common issues you've faced and how you resolved them. This will showcase your analytical skills and ability to work under pressure.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and the types of projects you might be involved in. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
