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For Companies At a Glance
- Tasks: Support customers with IT issues and manage helpdesk tasks across various operating systems.
- Company: Join a dynamic Managed Service Provider focused on growth and innovation.
- Benefits: Enjoy 25 days holiday, pension scheme, company events, and career progression opportunities.
- Why this job: Be part of a friendly team in a role that offers hands-on experience and technical growth.
- Qualifications: Experience in IT support, Microsoft 365, Active Directory, and a valid UK driving licence required.
- Other info: This is an urgent vacancy, so apply early to secure your spot!
The predicted salary is between 22000 - 28000 £ per year.
I am seeking a 2nd Line Engineer to work for a small Managed Service Provider. You will be working on a variety of Operating systems and hardware. This will involve working on their helpdesk and supporting customers across the Midlands area. This role will require traveling to customer sites, so a UK driving licence is essential.
Benefits:
- 25 days holiday + bank holidays
- Pension scheme
- Company events
- Opportunities for career and technical progression
As the successful 2nd Line Engineer, you will have experience in some of the following:
- Experience working as an IT Engineer
- Experience with 1st and 2nd line support
- Microsoft 365 - SharePoint, OneDrive, Exchange and Intune
- Active Directory, DHCP, DNS & Group Policy
- Microsoft Windows 10/11
- Virtual technologies - Hyper V & VM-Ware
- Cloud hosting - Azure, AWS
- Network cabling experience
- UK driving licence
This is a fantastic opportunity to join a forward-thinking growing business in a supportive and friendly environment. This is an urgent vacancy, so please apply early to avoid disappointment.
If you are interested in the role of 2nd Line Engineer, please contact Harry Davies directly. To apply, please email your CV/resume to Harry@hunterselection.co.uk.
2nd Line Engineer employer: Computerworld Personnel Ltd
Contact Detail:
Computerworld Personnel Ltd Recruiting Team
Harry@hunterselection.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Since this role involves travelling to customer sites, make sure you have a valid UK driving licence and be ready to discuss your experience with on-site support. Highlighting your ability to manage time effectively while travelling can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the IT field, especially those who work in managed service providers. Engaging with them on platforms like LinkedIn can provide insights into the company culture and may even lead to referrals.
✨Tip Number 4
Prepare for potential technical questions by brushing up on troubleshooting scenarios related to 1st and 2nd line support. Practising common issues and their resolutions will help you demonstrate your problem-solving skills during the interview.
We think you need these skills to ace 2nd Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an IT Engineer, particularly in 1st and 2nd line support. Include specific technologies you've worked with, such as Microsoft 365, Active Directory, and virtual technologies.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience with the required technologies and how you can contribute to their team. Personalise it to reflect your understanding of the company's values.
Highlight Soft Skills: In your application, emphasise soft skills that are crucial for a 2nd Line Engineer, such as communication, problem-solving, and customer service. These skills are essential when supporting customers across various locations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is vital in the IT field.
How to prepare for a job interview at Computerworld Personnel Ltd
✨Showcase Your Technical Skills
Make sure to highlight your experience with the specific technologies mentioned in the job description, such as Microsoft 365, Active Directory, and virtual technologies. Be prepared to discuss how you've used these tools in previous roles.
✨Demonstrate Problem-Solving Abilities
As a 2nd Line Engineer, you'll be expected to troubleshoot issues effectively. Prepare examples of past challenges you've faced and how you resolved them, particularly in a helpdesk or customer support context.
✨Emphasise Customer Service Skills
Since this role involves supporting customers across the Midlands, it's crucial to demonstrate your ability to communicate clearly and empathetically. Share experiences where you've successfully assisted clients or resolved their concerns.
✨Prepare for Practical Scenarios
Expect to encounter practical scenarios during the interview. Brush up on common technical issues and be ready to explain your thought process in resolving them. This will show your hands-on experience and readiness for the role.
